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Service Insider

The Service Insider Community is made up of members like you who love Service Cloud and are our partners in shaping the evolution of customer service. This is your one-stop place to chat with other motivated service professionals to expand your network, get the latest in best practices, product updates from our Service Cloud teams, invitations to special promotions,events and opportunities, and have direct access to product and marketing staff to ask questions and take advantage of opportunities like webinars and speaking events.

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Recent Posts

McKenna Seyboldt

💙Mental Health and Wellness Check💙 Hi Service Insiders, I hope you and your families are doing well and staying healthy during these challenging times. In light of the current issues our global community is facing, I wanted to share this article with you all. It covers how executives are leading through change during the COVID-19 pandemic. As we’ve all had time over the last few months to adjust to this new way of life, I wanted to take some time to reflect on the challenges that we’ve had to overcome. How are you dealing with work from home? How has your executive leadership responded to the ongoing economic and social changes? And most importantly, have you been able to step away from the screen and take some time for yourself? I encourage you to connect with your fellow Trailblazers and leave a comment down below about how you’ve been staying active, healthy, and most importantly, happy! 😊 Additional Resources: Mental Health and Work From Home: Self Care: Coping with Stress: Work Out at Home: Staying Motivated during Quarantine: More

2 days ago · 1 comments · 0 likes

Kourtney Martin

☕️☕️ REMINDER: Register the next Service Insider Coffee Chat - Friday, July 10th! ☕️☕️ We'll have our Service Cloud Product Marketing team join to talk about the exciting launch of Service Cloud Voice - you won't want to miss this one! This is a casual opportunity for us to come together as a community of service experts to share learnings, ask questions and network amongst each other as we navigate the daily challenges of COVID-19, social distancing and what that means for our work and our service teams. Come with your best practices or just your questions about motivating your teams, reopening your businesses, and delivering human-centric service in a world that is more digital than ever. Register for the session below: When: Friday, July 10th, at 10:00am PT Registration Link: @* Service Cloud * @Service Cloud Customer Advisory Board #ServiceCloudVoice #CoffeeChat More

4 days ago · 2 comments · 1 likes

Kourtney Martin

🔊🎉 Have You Heard the News?! Introducing the Service Change Makers virtual event on July 28th 8AM PST - 12:30PM PST! 🎉🔊 Register Now: You’re invited to join service professionals from across the country for online learning, sharing, and networking. Together, we’ll discover how to deliver fast, scalable and digital service from anywhere. The event will explore: - Actionable steps to quickly pivot and get more done with less - Tips for scaling customer conversations while working remotely - Best practices from service professionals who are leading the industry - Opportunities to network with service leaders and connect with product experts Check out the Agenda here: Register for the Change Makers Event: What are you most looking forward to during the Service Change Makers event? More

5 days ago · 2 comments · 3 likes

Allie Lawler

I've been struggling with being absent in the Ohana and Trailblazer Communities lately, so I decided to write about it instead of writing about features and best practices. Check it out here: More

10 days ago · 2 comments · 4 likes

Allison Johnson

Service thought leaders, what are your thoughts on the top 11 trends from this article? What's top of mind for you as we face the back half of 2020? I've added in some thought starters but would LOVE ot hear from you. 11 Customer Service Trends That Will Drive Success in 2020 - Laduram Vishnoi, CEO, - The rise of mobile - Customers will [continue] to contact you on social - AI to replace manual tasks - Customer Service agents work from home - Machine learning can change the whole customer experience - More need for real-time support - Live video streaming is going to boom **but do customers still prefer in-person appts? - The industry need to offer hybrid supports - chatbot, messaging, etc. **but is it more important to offer hybrid support or a connected experience?? - Personalization to the fullest - Talk-to-search continues to be top of mind - IoT can fuel proactiveness **when does the cost to add IoT outweigh the lack of proactivity? More

11 days ago · 4 comments · 2 likes

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