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Salesforce Einstein

Welcome to the Customer Success Ohana! This group is dedicated to your success with Salesforce Einstein and the best place to discuss AI built into the core of the Salesforce platform.

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Recent Posts

Renu Mudhalwadkar

Hi All, I recently enabled the Einstein Opportunity scoring model for my org. It has assigned a score to the opportunities as expected, I am unable to understand Top negatives mentioned in the scorecard. For example : No recent updates to key standard opportunity fields: Which are considered as Key fields? We do not use Next Step, Type. Low success rate with this billing country {0}: We have enabled person account in our Org and Opportunities are associated with Person accounts. We do not populate Billing Country on Person account. I have noticed that there is a custom field Billing Country on Opportunity object. But this field is excluded from the Opportunity Model. I am confused about this error. Does it talk about Billing Country on Account or Custom field? Any help is really appreciated. Regards Renu More

1 day ago · 0 comments · 0 likes

Justin Brown

Hi, I understand that for Einstein Activity Capture, the first 100 users are free, and after that, you have to buy an Inbox or High Velocity license. My question is, say you have 150 users...do you have to buy Inbox for all 150 users or just 50 users? Thank you! Justin More

2 days ago · 3 comments · 0 likes

TRISHA ROSKOM

My users have been saying that when they copy and paste something into Einstein search that they have to copy and paste it twice. The first time the search doesn't "take". Is anyone else experiencing this issue? Is there a workaround? More

8 days ago · 1 comments · 1 likes

Francis Pindar

How do you enable Opportunity Scoring as the option isn't available in the org? The org is an Unlimited org, Support don't seem to know and the AE of the org doesn't either. More

8 days ago · 2 comments · 2 likes

Anuj Goyal

HI, Can we integrate social studio and einstein? More

9 days ago · 2 comments · 0 likes

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