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Recent Posts

Bob Poliquin

Bulk Messaging Sender Numbers not visible In my messaging settings I have a new new number that i am trying to setup to use the Bulk Messaging feature. But when i go to try and send a text message the new number doesn't show up in the available Sender Numbers. What do i need to do to make this number available for my new text number? More

2 hours ago · 0 comments · 0 likes

Imtiaz Pasha

I have a requirement of doing a simple sales force screen pop once the call arrives on agent desk. the system needs to open a sales force page with customer search page using the customer phone number. any one can helpmeout plz More

14 hours ago · 0 comments · 0 likes

Akshay Mourya

Hi All, I am looking for Group in Salesforce Service Cloud. Please let me know if we have Group in Salesforce Service Cloud More

6 days ago · 0 comments · 0 likes

Karen Kremer

I am using the standard Contact Support component on a community, and have it exposed to public (guest) users. I have a flow that assigns the public cases to the correct queue, since you can't trigger assignment rules in the community. This flow is working great. I previously had to assign the Community Guest User to each queue that is used for assignment to allow the automation to reassign the case when the guest user creates one. This is still working fine for the queues that I had built out a over a year ago. I now need to create a new queue and add it in to my automation. With the new guest site user security updates, I can no longer assign my guest user to queues (it seems that my old queue assignments were grandfathered in - possibly an oversight). So, I cannot run a flow or workflow rule to assign these guest cases to queue when they are created. It just throws an error. Is my only option Apex now? Or, am I missing something obvious? All of the Salesforce documentation says to use workflow or process to assign the guest cases to a queue, but this does not seem possible if the guest user can't be associated with a queue any more. Thank you! @* Experience Cloud * More

11 days ago · 4 comments · 0 likes

Will Minnis

Anyone using Five9 for voice and SFDC Omni Channel? Would love to hear about how you have addressed or worked around conflicting item delivery (a Five9 call while on a Omni Channel case for example) and also a holistic look at reporting on agent time. More

11 days ago · 0 comments · 2 likes

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