Trailblazer Community

Service Cloud

Welcome to the Customer Success Ohana! This group is dedicated to your success with Service Cloud products. Join the conversation here to ask questions, get answers, stay updated and share experiences.

Join the Conversation

Recent Posts

Abhay Pathak

Hello Experts!! Please help me customize the dialogue message we get on closing an embedded service chat session. "End chat? Don't worry, after the chat ends, you can save the transcript. Click Save Transcript at the bottom of the chat window." We are not using the save transcript functionality and hence want to modify this misleading message. Warm Regards, Abhay More

1 day ago · 0 comments · 0 likes

Pavani Kalapala

Hi Everyone We do long pooling from our front-end React component to salesforce messages api to get agent response. Frequency to this api has been set as 5 seconds, i.e. we make calls to messages api 5 seconds once to get an agent message. We need to know if 5seconds is the right interval for messages api (long polling) call. When we validated through our VF page, the frequency to messages api call varies. If the response code from messages api is 204 then it's 30seconds interval, if the response code is 200 then the next call is immediate. We had a couple of calls with the SF support team and we were getting different suggestions. First we have been instructed not to have any sort of wait time and keep invoking the messages api in sequence and in the next call we got below suggestion which is more generic. More

2 days ago · 1 comments · 0 likes

sourabh shrestha

Hi Everyone, We have email to case setup in our instance. Now there is a need to update the current email address with a new email that will create the cases. Any idea what changes do I need to make. DO i need to delete the current email routing and create a new one or edit the existing one. What impact will it have on my current running system. More

2 days ago · 1 comments · 0 likes

Abeer Al-Tarifi

Hello everyone, Where I can find the Article Management tab? Can anyone help me to find it? More

3 days ago · 2 comments · 0 likes

DevPixel Admin

Hello there, can anybody provide an implementation checklist of Service Cloud for Lightning? Thanks. More

4 days ago · 1 comments · 0 likes

Talking About...

Service Cloud · ServiceQ&A · Picks From The Pack - Service Cloud · CommUpdates · Case · Lightning Learning Series · Salesforce · Lightning · Omni-Channel · Chat

Service Cloud Resources