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Welcome to the Customer Success Ohana! This group is dedicated to your success with Service Cloud products. Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Clement Tussiot

Good morning/afternoon! I am building new products at Salesforce and would love to interview you for 30 min. In short, hearing from you about the day to day job of your customer service representatives and how technology can solve their problems / bring value to your business. Feel free to direct message me or email me at ctussiot@salesforce.com I appreciate your help! More

4 hours ago · 0 comments · 0 likes

Prasanna Sekar

CLI Data loader - How to use dynamic value for dataccess.name parameter ? Hi All, For importing data into salesforce via dataloader CLI, how to provide dynamic value for dataAccess.name parameter in process-conf.xml ? The file which i use for importing has naming "AccountData_2020_05-08-.csv" How to pass it dynamically for "dataAccess.name" parameter ? AccountData_mm-dd-yyyy.csv <entry key="dataAccess.name" value="C:\data\accountdata_YYYY-MM-DD.csv"/> More

1 day ago · 0 comments · 0 likes

Sara Woodman

Is Chat a good solution to use for internal agent to agent communication in Lightning? More

2 days ago · 2 comments · 0 likes

Charlie Guo

Is there a way to "install" Lightning Scheduler in a sandbox? I have already tried Lightning Scheduler in a scratch org. Now I want to check whether it's compatible to a complex existing org. The production org does not have Lightning Scheduler. We want to install and configure Lightning Scheduler in a sandbox first. Is there a way? Thanks! More

2 days ago · 0 comments · 0 likes

Glenda Earnhardt

We are using Einstein bots for our chat deployment. Is there a way to show a message when we are closed in live agent? We know that there is a message when no agents are available but we would like a different message when we are outside of our normal business hours. More

3 days ago · 0 comments · 2 likes

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