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Welcome to the Customer Success Ohana! This group is dedicated to your success with Service Cloud products. Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

siva ram Krishna

The text label on our live chat button on our website does not show and we see this javascript error in console. Uncaught TypeError: Cannot redefine property: inert on inert.min.js I installed npm litespeed ,but still it is not working for me What is causing this and how to fix? More

13 hours ago · 0 comments · 0 likes

Christian Schlosser

Are you ready to show-case your use of Field Service Lightning? Hi everybody, I am searching for 1-2 volunteers who are ready to show-case their use of Field Service Lightning in their company to let our VP Service explore and understand the abilities of it. Challenge: the benchmark company, should be pretty similar to our Service business setup, so we can understand how the tool could work for us. Here the spec: - small-/midsize company 500-2500 employees - large/special machinery >100k$ each. No serial products! - 1-5 production facilities in 1-5 countries, but global customers for service (100+ countries) - Service staff is travelling within countries, regions or even across continents Besides the Resource management, our VP Service is interested to see how mobile reporting, work hour registration and other expense booking can be managed with Field Service Lightning - in real life. We are located in North Europe (EEST time zone). Hope one or two of you would be ready to help me out here :-) More

20 hours ago · 0 comments · 0 likes

Damien JOFFRES

Hi team, We are using a community in experience builder. We are trying to display the case feed. However, we want to filter this feed only on comments, emails. I tried feed filters with a New page layout and feed views but created date and status change stay on the feed on the community side. Any idea? 💡 More

5 days ago · 0 comments · 0 likes

Jessica Lillquist

Happy Monday! I'm wondering if anyone has experience enabling and configuring Social Customer Service that may have tips for implementation. My customer has multiple social accounts in each channel (Facebook, YouTube, Instagram and Twitter) and I'm looking for advice on how best to configure and test without affecting current Social Studio moderators/users and ensure none of our test data impacts any live social accounts. Is it best practice to create dummy social accounts for configuration/testing purposes? Should we enable social customer service in a Dev or partial/full sandbox? Do we connect to a production social studio instance or need to setup a sandbox for that as well? I'm not very well versed in Social Studio, hence the search for advice. Any gotchas or experiences would be welcome. Thanks in advance! Jessica More

5 days ago · 0 comments · 0 likes

Mani Ram Subba

How to backup salesforce data ? More

7 days ago · 4 comments · 0 likes

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