Trailblazer Community

Service Cloud

Welcome to the Customer Success Ohana! This group is dedicated to your success with Service Cloud products. Join the conversation here to ask questions, get answers, stay updated and share experiences.

Join the Conversation

Recent Posts

Tricia Williams

Have a best practice question here... When a user completes a case and closes it and a customer responds to the closed case, do you create a new case or reopen it from the closed phase if it needs rework? What if on a closed case a customer responds to that email attached to that case, but it's a new issue? Do you clone the case? Any assistance on what best practice or how you handle this is much appreciated! Just looking for some guidance and how others handle Thank you! More

3 hours ago · 0 comments · 0 likes

Clement Tussiot

Good morning/afternoon! I am building new products at Salesforce and would love to interview you for 30 min. In short, hearing from you about the day to day job of your customer service representatives and how technology can solve their problems / bring value to your business. Feel free to direct message me or email me at I appreciate your help! More

10 hours ago · 0 comments · 0 likes

Prasanna Sekar

CLI Data loader - How to use dynamic value for parameter ? Hi All, For importing data into salesforce via dataloader CLI, how to provide dynamic value for parameter in process-conf.xml ? The file which i use for importing has naming "AccountData_2020_05-08-.csv" How to pass it dynamically for "" parameter ? AccountData_mm-dd-yyyy.csv <entry key="" value="C:\data\accountdata_YYYY-MM-DD.csv"/> More

2 days ago · 0 comments · 0 likes

Sara Woodman

Is Chat a good solution to use for internal agent to agent communication in Lightning? More

3 days ago · 2 comments · 0 likes

Charlie Guo

Is there a way to "install" Lightning Scheduler in a sandbox? I have already tried Lightning Scheduler in a scratch org. Now I want to check whether it's compatible to a complex existing org. The production org does not have Lightning Scheduler. We want to install and configure Lightning Scheduler in a sandbox first. Is there a way? Thanks! More

3 days ago · 0 comments · 0 likes

Talking About...

Service Cloud · Picks From The Pack - Service Cloud · ServiceQ&A · SCTechLounge · CommUpdates · Lightning · Lightning Learning Series · Case · SCOfficeHours · Salesforce

Service Cloud Resources