Trailblazer Community

Service Cloud

Welcome to the Customer Success Ohana! This group is dedicated to your success with Service Cloud products. Join the conversation here to ask questions, get answers, stay updated and share experiences.

Join the Conversation

Recent Posts

Prasanna Sekar

Hi ! How to add an existing contact to a campaign using trigger based on contact criteria . Also how to set Campaign member status for the record which is being added ? I'm not creating or modifying records .I need to query on existing records . Thanks ! More

4 hours ago · 0 comments · 0 likes

Thierry Chaput

Hi awesome trailblazers! I am creating a web chat to be available on a page a visitor can access once logged into the community. I need to identify the userId of the visitor so that I can then automatically link it to the chat transcript using a flow. I cannot find how to get this userId and use it in a flow launched when the chat transcript is created. I want to avoid asking information to the visitor because he/she is connected so expect to be recognized. So Pre-Chat form to capture a custom field is not my preferred solution! Any idea how to achieve this? Thanks in advance for your help! More

20 hours ago · 0 comments · 0 likes

Ankit Kumar

Real time updates on Email to Case Feed layout? Hi my awesome Trailblazers! I need your help to know if: - We have a feature in Service cloud that will help show to Agent 1 the latest Email sent by Agent 2 on a common/same case feed? (Real time updates to all users working on the same case feed)💭🤔 Note:🧠 - Agent 1 is parallelly working on the same Email-to-case feed as Agent 2 - Agent 1 had opened the feed before Agent 2 sent the email More

2 days ago · 0 comments · 0 likes

Jodie Persia

Hello Friends I need help with a Time Tracker capability in Salesforce. There are a few APPS that I see out there but I am struggling finding the best one. Our community is live in the Lightning platform and we work cases/emails well. However capturing activities outside of that inside Salesforce is the challenge. Can anyone recommend any Salesforce Time Tracker apps for a Customer Service Rep environment? So not sales related or service related. Time Spent related. Thanks in advance for your help More

2 days ago · 0 comments · 0 likes

Piyush Singhal

HIC Global Solutions is glad to announce WEBINAR on "Unleash your productivity and bring Salesforce Project Management to the next level with Mission Control" Do drop in your email using this form https://bit.ly/38COsMc and you will receive an invite for the webinar. More

2 days ago · 0 comments · 0 likes

Talking About...

Service Cloud · Picks From The Pack - Service Cloud · ServiceQ&A · SCTechLounge · CommUpdates · Lightning · Lightning Learning Series · Case · SCOfficeHours · Salesforce

Service Cloud Resources