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Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

System Admin

Hi All, I've been notified of the upcoming EU12 instance refresh. Does anyone konws which steps should I take in order to be sure to not incour in any issue? I've read the knowledge article but there are only FAQs and I want to be sure about what to do for a seamless instance refersh. Thank you Stefano More

1 day ago · 0 comments · 0 likes

Jerry O'Neill

Hi All, We are getting ready to go live with our support system on service cloud. If a customer would happen to try to open a new case with us during the instance refresh via an email would the email get kicked back to the customer or would it just be held in limbo until the refresh is complete? Would the community page be unavailable as well? #MyRefresh More

3 days ago · 2 comments · 2 likes

Alpesh Anand

Hi, does anyone know if the record ID's change when a refresh takes place? Many thanks #MyRefresh More

11 days ago · 3 comments · 0 likes

Lynda Kane

We were just part of the Instance Refresh for NA39 and moved to NA139. My users are complaining that with the move, all their favorites have disappeared. Is this expected behavior? Is there a way to recover these for the users? I put in a Case #26797117 but all Support could tell me to do was to post to this group and ask because they are unable to replicate the issue (not a very good Premier Support experience). More

16 days ago · 18 comments · 3 likes

Nikos Sarilakis

Introducing the Salesforce Business Continuity Planning Toolkit Business continuity and business continuity plans (BCPs) are not new concepts. Making sure the people and processes at your company can continue to operate in the midst of unplanned or extraordinary circumstances is an essential capability for every business. And that’s what a good BCP should provide. Increasingly, business leaders have to answer critical questions about business continuity: How do we get started creating a BCP if we don’t already have one? How do we know if our existing BCP is up-to-date? Can we really know if our BCP is good enough before we actually have to use it? What should a BCP include? At Salesforce, we had to answer these questions for ourselves. And we’re sharing what we’ve learned, to help you better equip your companies and teams to deal with extraordinary circumstances and find ways to thrive. That’s why we created the Salesforce BCP Toolkit: a step-by-step guide to creating your company’s business continuity plan. Read more here: https://medium.com/salesforce-architects/introducing-the-salesforce-bcp-toolkit-38df361c1680 More

16 days ago · 0 comments · 1 likes

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Salesforce Infrastructure Resources