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Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Alpesh Anand

Hi, does anyone know if the record ID's change when a refresh takes place? Many thanks #MyRefresh More

5 days ago · 1 comments · 0 likes

Lynda Kane

We were just part of the Instance Refresh for NA39 and moved to NA139. My users are complaining that with the move, all their favorites have disappeared. Is this expected behavior? Is there a way to recover these for the users? I put in a Case #26797117 but all Support could tell me to do was to post to this group and ask because they are unable to replicate the issue (not a very good Premier Support experience). More

10 days ago · 18 comments · 3 likes

Nikos Sarilakis

Introducing the Salesforce Business Continuity Planning Toolkit Business continuity and business continuity plans (BCPs) are not new concepts. Making sure the people and processes at your company can continue to operate in the midst of unplanned or extraordinary circumstances is an essential capability for every business. And that’s what a good BCP should provide. Increasingly, business leaders have to answer critical questions about business continuity: How do we get started creating a BCP if we don’t already have one? How do we know if our existing BCP is up-to-date? Can we really know if our BCP is good enough before we actually have to use it? What should a BCP include? At Salesforce, we had to answer these questions for ourselves. And we’re sharing what we’ve learned, to help you better equip your companies and teams to deal with extraordinary circumstances and find ways to thrive. That’s why we created the Salesforce BCP Toolkit: a step-by-step guide to creating your company’s business continuity plan. Read more here: https://medium.com/salesforce-architects/introducing-the-salesforce-bcp-toolkit-38df361c1680 More

10 days ago · 0 comments · 1 likes

Nikos Sarilakis

At Salesforce, ensuring our infrastructure and applications are always available for customers is a top priority. Over the last few years as our product portfolio has grown and become more complex, we have invested in multiple areas to ensure: maximum resiliency including a pipeline hardening process through which we closely track all changes from concept to development to deployment, an increased focus on change management, revamping our problem management process, site switching for maintenance and compliance, as well as incident management and tooling improvements. To ensure we stay focused on the availability and resiliency of our platform, we recently created the position of Chief Availability Officer and hired our very own Darryn Dieken for the job. More

12 days ago · 0 comments · 1 likes

Nikos Sarilakis

Service Delivery @ TrailheaDX 2020 (Virtual) TrailheaDX is a one-of-a-kind virtual experience that connects makers, builders, doers, and dreamers looking to improve their Salesforce skill set. This year’s event includes exciting new demos, customer testimonials, content episodes featuring the latest technology, Q&A with product experts, awesome networking opportunities, special announcements from Salesforce executives, and an unforgettable broadcast featuring a luminary speaker. Don't miss these two sessions about Business Continuity: Business Continuity Plans: Why & How to Build One Thursday, June 25, 11:20 AM - 11:40 AM PT A Business Continuity Plan (BCP) is a set of documents and processes that outlines how a business will operate during a major unplanned disruption in service. Join this episode to learn what is a BCP and how to build one for your own teams or for your customers. Learn more: https://sfdc.co/tdx20bcp ---- Ask the Experts: Business Continuity Thursday, June 25, 12:20 PM - 1:00 PM PT Get your questions answered live in this special episode featuring Darryn Dieken (EVP, Salesforce), Sovan Bin (CEO & Founder, Odaseva), Irena Miziolek (Head of Technology, Operations Practice, McKinsey & Company), and Erica Bell (Enterprise Architect, Sr. Consultant, Dell Technologies) hosted by Zayne Turner, Director of Architect Relations at Salesforce. Learn more: https://sfdc.co/tdx20bcpama Have questions about Business Continuity? Let us know in the comments. ---- Register for TDX20 here: https://www.salesforce.com/trailheadx/ More

16 days ago · 1 comments · 1 likes

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Salesforce Infrastructure Resources