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Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Peter Harris

Hi! Question regarding #MyRefresh : Instance CS93 will be refreshed on August 2, 2020 and will be changed to CS159. What happens to the Sandboxes of an Org on Instance CS93? This question is being raised out of concern for Sandbox development work on Instance CS93. Any insight here is appreciated! More

10 days ago · 1 comments · 0 likes

System Admin

Hi All, I've been notified of the upcoming EU12 instance refresh. Does anyone konws which steps should I take in order to be sure to not incour in any issue? I've read the knowledge article but there are only FAQs and I want to be sure about what to do for a seamless instance refersh. Thank you Stefano More

26 days ago · 1 comments · 0 likes

Jerry O'Neill

Hi All, We are getting ready to go live with our support system on service cloud. If a customer would happen to try to open a new case with us during the instance refresh via an email would the email get kicked back to the customer or would it just be held in limbo until the refresh is complete? Would the community page be unavailable as well? #MyRefresh More

28 days ago · 2 comments · 3 likes

Alpesh Anand

Hi, does anyone know if the record ID's change when a refresh takes place? Many thanks #MyRefresh More

2 months ago · 3 comments · 1 likes

Lynda Kane

We were just part of the Instance Refresh for NA39 and moved to NA139. My users are complaining that with the move, all their favorites have disappeared. Is this expected behavior? Is there a way to recover these for the users? I put in a Case #26797117 but all Support could tell me to do was to post to this group and ask because they are unable to replicate the issue (not a very good Premier Support experience). More

2 months ago · 18 comments · 3 likes

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TLSLIVE · ProxyCert · MyRefresh · TLS 1.0 Disablement · TLSAsk · CommUpdates · TLS · Salesforce · LEXIE11 · #TLSLIVE

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