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Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Tiffany Smith

We are preparing for the November instance change and I have a question regrading whitelisting IP's. When Salesforce changes their whitelist IP addresses, do they also change their SPF record? Are there separate notifications for when the SPF record is change? Thank you! More

1 day ago · 4 comments · 0 likes

Jeffery Thomas

We see a few critical updates listed as being enforced as of Summer 20, Patch 16.0. We are on Patch 15.2 now. Trust does not show a date for Patch 16.0. Any idea as to when Patch 16.0 will be applied? More

5 days ago · 7 comments · 0 likes

Gerald Choukroun

Hello everyone, I have a pretty important question for you. Indeed, new user on Sales Force, I would like to associate my website (Prestashop version 1.5.6) on Sales Force. Do you know how to do it? I wish you a good day, Take care of yourself More

7 days ago · 0 comments · 0 likes

Helder Alvares

Hi everyone, I have some questions regarding the architeture of Salesforce. We are being asked for a software validation process for Salesforce system and need evidences. Any help would be very appreciated. We need to know: - Is there a way to see the internal clock Salesforce uses? In my opinion it uses a NTP server but is this exposed to the administrator? Company profile doesn't have this info. Should I create a NOW() formula somewhere? - What database type and version is used? I know that is Oracle, multinenant, etc, based in this document: developerforce.com/media/ForcedotcomBookLibrary/Force.com_Multitenancy_WP_101508.pdf At which level of details Saleforce provide us about the database? - Where can we have information about the datacenter access control, temperature, redundancy? With this link I can see where is my org but not further details. By the way NA126 is not listed, is there a newer link with my instance listed? https://help.salesforce.com/articleView?id=000314281&language=en_US&type=1&mode=1 Thanks!! More

8 days ago · 1 comments · 0 likes

Peter Harris

Hi! Question regarding #MyRefresh : Instance CS93 will be refreshed on August 2, 2020 and will be changed to CS159. What happens to the Sandboxes of an Org on Instance CS93? This question is being raised out of concern for Sandbox development work on Instance CS93. Any insight here is appreciated! More

18 days ago · 1 comments · 0 likes

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TLSLIVE · ProxyCert · MyRefresh · TLS 1.0 Disablement · CommUpdates · TLSAsk · TLS · Salesforce · LEXIE11 · #TLSLIVE

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