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Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Nancie Frighetto

Hello, our support team members who subscribe to NA65 events via did not receive SMS texts for Salesforce Incident 6209 - Feature Disruption. We did receive emails. Would someone be able to confirm that SMS text were sent for that event please? More

11 hours ago · 0 comments · 0 likes

Alex Jenkinson

Hi could I quickly validate something on behalf of a customer around the instance refresh process please? The customer in question has an integration with Commerce Cloud which means that they need to be able to write to platform objects using API. If they can't do this then key functionality on the site will not work and they will have to suspend their commerce site. Would someone be able to confirm please whether that will be the case during the maintenance window? Thanks. More

3 days ago · 0 comments · 0 likes

Pablo Martinez

Hi, Does "instance refresh" refresh the data in the sandbox? or just moves it? #MyRefresh More

4 days ago · 2 comments · 0 likes

Aigul Alybaeva

Hi, i received a message that the instance CS A will be refreshed and if i received this message because it concern my instance. But my instance is CS B..Smdy meet this problem? Tx More

4 days ago · 2 comments · 0 likes

praveen podila

does instance refresh changes org-id? More

5 days ago · 1 comments · 0 likes

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TLSLIVE · ProxyCert · MyRefresh · TLS 1.0 Disablement · CommUpdates · TLS · Salesforce · LEXIE11 · TLSAsk · TLSemail

Salesforce Infrastructure Resources