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Salesforce Service Delivery

Welcome to the Customer Success Ohana! This group is dedicated to sharing resources and information about Salesforce Service Delivery (previously "Official: Salesforce Infrastructure") details, updates, best practices, and maintenance. We cover topics such as instance refreshes, scheduled maintenance, security enhancements and feature retirement.

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Recent Posts

Dat Tong Ngoc

Thần Dược Đặc Trị Da Liễu Tại Việt Nam More

4 days ago · 0 comments · 0 likes

Jim Kudella

Is there any reason why a sandbox refresh would currently take longer than normal? My experience is that our sandboxes refresh in a matter of a few hours, yet I submitted a refresh almost 12 hours ago and it's still sitting in queue. I know that it's possible for refreshes to take from hours to days to complete, but we've never had this long of a delay. Thanks in advance for any feedback. - Jim. More

8 days ago · 3 comments · 0 likes

Benno de Lang

Hi, I try to download the first and third document on this site https://trust.salesforce.com/en/trust-and-compliance-documentation/mytrailhead/ but I get errors (413). Could you please help me asap? Our customer asks for it. Best, Benno More

9 days ago · 3 comments · 0 likes

Glenn Barth

Would it be possible to add a new slide to the monthly deck on infrastructure upgrades that give clients a lot of lead time when operating system minimum patch levels are changed? We recently got hit with the change for Inbox that requires at least Windows 10 patch 1903. thanks! As it was not a retirement or end-of-life, this may have slipped by without being noticed for those large enterprises that have a backlog of O/S upgrades to deal with. It appears to have been implemented sometime in late September. In this example, this Help document: https://help.salesforce.com/articleView?id=app_for_outlook_system_requirements.htm&type=5 shows this as part of a paragraph. Desktop and web email clients Any of the following: - Office version 16.0.11629 or later running on Windows 10 version 1903 or later, including Office 365 or Office 2019 (retail only) - Outlook 2013, Outlook 2016, or volume-licensed versions of Outlook 2019Support for Outlook 2013, 2016, and volume-licensed versions of Outlook 2019 ends in December 2021. To continue using the Outlook integration after the end of 2021, make plans now to upgrade to the latest versions of Outlook and Windows. This document also does not mention this Operating System need: https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sales_email_integration_security.pdf More

27 days ago · 1 comments · 1 likes

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TLSLIVE · ProxyCert · MyRefresh · TLS 1.0 Disablement · CommUpdates · TLS · Salesforce · LEXIE11 · TLSemail · TLSAsk

Salesforce Infrastructure Resources