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Chatter Adoption and Best Practices

Welcome to the Customer Success Ohana! This group is dedicated to
Chatter adoption resources and best practices. Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Linda Thompson

We are just beginning to implement Chatter. It seems to be setup fine on the record pages but the Chatter tab is missing the 'Share Update' section at the top (above the chatter feed). I cannot find where to add or activate this on the Chatter tab (see attachment). Can someone please assist? Thanks! More

4 days ago · 0 comments · 0 likes

Piotr Biniecki

Hi Everyone, Is there a way of scheduling delivery of new posts from all Chatter groups I am a member of to 'every post' without having to go into each of the groups individually and changing the delivery options there? I have tried going to 'Setup' and then 'Notification Delivery Settings' but there seems to be no option that would allow changing notification delivery for all groups at the same time. Thank you all and have a great day! More

13 days ago · 2 comments · 0 likes

Nagabhushan Bhushan

Hi Team, Trying to find out a way to post chatter messages via data loader to send the following weekly update message for sales team. When we post this message it is not triggering an alert message to the user which is due to hyperlink issue which is posted as a normal text message. "@AdamPrater, Please update the forecast for the week, Thanks for the support, Sales Forecasting Team" please guide us to draft an HTML message to enable the mail trigger when the message is posted via data loader for mass messaging. More

21 days ago · 0 comments · 1 likes

Nagabhushan Bhushan

Hi Team, Trying to find out a way to post chatter messages via data loader to send the following weekly update message for sales team. When we post this message it is not triggering an alert message to the user which is due to hyperlink issue which is posted as a normal text message. "@AdamPrater, Please update the forecast for the week, Thanks for the support, Sales Forecasting Team" please guide us to draft an HTML message to enable the mail trigger when the message is posted via data loader for mass messaging. More

21 days ago · 0 comments · 1 likes

Marc Lucoff

Hi all, Have a question regarding Chatter group email notifications. Will a group member who posted a comment or update receive a notification email the same as the other members of the group? More

24 days ago · 2 comments · 1 likes

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Chatter · Lightning · Salesforce · Best Practices · Chatter Adoption · Chatter Questions · Topics · Salesforce Adoption · Chatter Desktop · Chatter Free