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Chatter Adoption and Best Practices

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Chatter adoption resources and best practices. Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Cameron Maier

Hello! This probably sounds crazy but I thought I would ask to see if anyone has any ideas or have implemented something similar. We have sales reps that chatter what we call our deal desk when they have questions around opportunities or quotes. So they simply @(The deal desk user) and ask a question. Our deal desk gets roughly 900 chatters a month over 3 users. Definitely a lot to manage! Is it possible to lets say, within chatter, imbed a PDF of like FAQ's? So almost something along the lines of, "Before you chatter the deal desk, maybe your question can be answered here?!" I know we have the ability with lightning record pages to have a component with the same verbiage and a link, but I was wondering if we could do anything within the chatter tab itself on the record. Thanks for any insight! Cameron More

15 days ago · 2 comments · 1 likes

Kathy O'Connell

Is there a way to create custom Chatter Groups list view? More

1 month ago · 1 comments · 0 likes

Hugo Hamzaoui

Hi all, there is something i don't understand with this release note on Note Enhanced feature. When i'm testing with "Chatter disabled" and "Note enabled" i can't use Note feature (no related list available / ContentNote sObject unavailable). Is there something i am missing to use Note without Chatter ? Any experiences would be helpfull More

1 month ago · 0 comments · 0 likes

Kathy O'Connell

Hi all--It seems that we can't find a user to follow etc unless the user has posted a chatter post or comment or something. Is there a setting we are missing to turn on? More

1 month ago · 1 comments · 0 likes

John Kennedy

Hi All, Is it possible to make a post read-only for public users? User A sets a chatter post. Users B,C,D... should only be able to view the post and not edit/delete. Is this possible? Thank You! @Debra Stamos @Bhavin Patel More

2 months ago · 5 comments · 0 likes

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Chatter · Lightning · Salesforce · Best Practices · Chatter Adoption · Chatter Questions · Topics · Salesforce Adoption · Chatter Desktop · Chatter Free