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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Laxmi Vuppula

HI Team, I have a question regarding the Add function using Amp script. Requirement is to add 4 values. But i get below error some times. %%=v(FormatCurrency(Add(@subTotal,Add(@orderShipping,Add(@ordertax,@Tips)))))=%% ExactTarget.OMM.FunctionExecutionException: An error occurred when attempting to evaluate an Add function call Can you please confirm if the below syntax needs any modification? Thanks, Laxmi More

12 hours ago · 0 comments · 0 likes

Ransom Barber

Does anyone know how to turn off Individual Email Results for a select Lead record type? Our sync between MC and SF via MC Connect creates an Individual Email Result record for every send to our contacts and leads. However, we want to add our direct customers' customers to SF for easier marketing. However, although we need to see our direct customers' emails sent via MC to Contacts and Leads, getting all of those from our customers' customers will result in potentially millions of such leads, and even if only a couple hundred thousand, a weekly send will result in huge numbers of Individual Email Result records. The main admin will need to delete such things regularly via batch deletions, or we'll need to purchase much more data, which is expensive, you know? So, if we can limit the creation of Individual Email Result records via MC Connect or another way, that would be awesome! Or, could we short-circuit such creation via Apex Triggers? cancel such creation before they can be created, if the record-type is equal to the new Consumer Lead record-type, say? Thank you for your consideration and speedy reply! More

19 hours ago · 0 comments · 0 likes

Emma Gidlow

#MCAskAnExpert Hi, Since the latest MC release, I am aware that 'Individual Link-Level Details' where moved to SOAP API. So any aggregate or individual tracking now uses SOAP or REST API. Question: Do the SOAP and REST API calls used to push the tracking data from MC to Sales Cloud, at aggregate and individual level, count toward the daily/24hr API org limit? We have MC Connect and Connected App authentication. Thank you. More

21 hours ago · 0 comments · 0 likes

Amy Dolk

☁️ TODAY: Marketing Cloud Ask An Expert ☁️ Do you have questions about Marketing Cloud features and functionality? Join myself, @Amy Dolk and @Steve Gratzer today and Steve for our Friday Edition of MC Ask An Expert Office Hours Live from 1:30 - 2:30 PM ET! Whether you are brand new and just getting started or you are a Marketing Cloud Certified expert, we will be on the line to address your questions. All you have to do is post your question on the Marketing Cloud chatter group and tag it with #MCAskAnExpert, and we will do our best to answer your question during the call! This is a great opportunity to get your questions answered or learn from your peers as their questions are answered. Logistics: Please create a new post for each of your questions and include #MCAskAnExpert. Register Now: More

22 hours ago · 0 comments · 0 likes

Guilda Hilaire

Upcoming Live Webinars: Journey Builder is a multi-channel campaign management canvas tool that can handle simple customer journeys like a single path leading to single channel, or more complex customer journeys including multi-path, multi-message, multi-channel campaigns. With so much possible inside the tool, we are hosting a 3 part Journey Builder session. August 11 - Journey Builder Foundation - Single-Send journey and a Multi-Step Journey Time: 10:00 AM - 11:00 AM EST Registration Link: August 18 - Level up with Journey Builder Activities including Splits, Path Optimizer, Cross-Cloud, and more Time: 10:00 AM - 11:00 AM EST Registration Link: August 25 - Demystifying Reporting, Entry Sources, Ad Studio and more Time: 10:00 AM - 11:00 AM EST Registration Link : Feel free to pass this along to colleagues who may be interested. More

1 day ago · 0 comments · 1 likes

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