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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Arturo Alamilla

Buenas noches a todos. Estoy empezando a utilizar "lead capture" en marketing cloud. Me captura los datos de un formulario en facebook y los guarda en una data extension. ¿Cómo puedo enviar esos contactos inmediatamente a salescloud? More

10 hours ago · 0 comments · 0 likes

Rob MacCormick

Social Studio Automate .Org Webinar - thanks to those non profit and higher ed customers who joined our webinar today for Social Studio Automate. Lots of great information here with Claire Pack from the American Cancer Society and Thilo Canning Reinartz as our Success Guide. Recording and the deck are both here. More

18 hours ago · 1 comments · 2 likes

Lindsay Stille

Hello! We have been emailing an audience that was not in our Salesforce Org, using their Email Address as the Subscriber Key. Recently, that audience was added to Salesforce and now has a Contact ID. We are trying to figure out how we honor their email preferences? If we import a list into a new Data Extension with Contact ID as Subscriber Key, they will come in as new Subscribers and we will not be honoring any pervious opt outs. How can we avoid importing/creating duplicate subscribers? Does anyone know how we can edit Subscriber Keys from within Marketing Cloud? #AskAnExpert @Linda Essman @Justin Wehland More

20 hours ago · 1 comments · 0 likes

Johannes Butz

Hi there, I want to inject contact in a journey when the status changes to "unsuccessful contact attempt". In addition to that, a contact needs to be of a certain record type and located in Germany. Is the set-up correctly (have a look at the screenshot)? Or do I have to put record type and location into the filter tab? I'm getting complaints from customers that they receive these emails but they don't know why. Best More

1 day ago · 0 comments · 0 likes


Hi everyone! I was reviewing some units in Trailhead that have Journey Builder configuration content and practical examples. Though I’m in need of strategical information, regarding advanced Journeys and length recommendations based on studies, Journey Types by Industry or perhaps you have recommendations on where to start. We have different brands, some of them have rewards program, prizes and product redemptions and lots of data that make it easier to design communication and Journey strategies. On the other hand, we have brands with basic data and low update frequency that makes it harder, though every time we use the data base to vote or review products, they interact very well. Hope you can share some comments, thoughts and recommendations. More

1 day ago · 0 comments · 0 likes

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MCAskAnExpert · SfmcJourney · Marketing Cloud · #MCAskAnExpert · SfmcMilton · AskMCExpert · Data Extension · #Journey Builder · CommUpdates · Social Studio

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