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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Cameron Tait

*Handling RSVPs* Hey all - just wondering what cheap/free solutions are being used to handle event RSVPs? Newbie here so may be missing something obvious. Our common cases at the moment are large quantities of online activities with only small numbers of attendees (Youtube Live events, Zoom training). At the moment we use the following method which is OK but limited: Existing Contacts - Create Salesforce Campaign and add contacts - Use campaign as entry source in Journey Builder - Build multiple emails (invitation, thank you, reminder, follow up) - Configure emails to monitor click activity [RSVP Here], send to a generic thank you page and update CMember status - Typically send the final URL to the meeting the morning of, or an hour before the actual event. New Leads - Only difference is they are added to the campaign via FormTitan The limitations we are experiencing are: - cumbersome to set up with multiple emails and journey config slightly different for each event. - using click activity to track RSVPs is limited, especially with a generic Thank You page as you can't track multiple buttons with the same URL (session 1, session 2 etc) - recipient can't forward as the 'click to rsvp' only works for that email address. The FormTitan lead form partly deals with that as they can sign up as a new lead if we make that clear in the email. - we always get asked to handle the VERY last minute RSVPs, which is tricky in a journey (we send the link 30 mins before, but what if someone wants to RSVP 10 mins before?!) Really I'd love the ability for users to schedule their own events, track RSVPs and have less reliance on us building the journey and emails to support every single one. Hints??! TIA More

12 minutes ago · 0 comments · 0 likes

Cindy Streifel

Hello, is there a way to pull Individual Email Results in Marketing Cloud? I know how to pull the reports in SF but do not see a way to pull it in Marketing Cloud. Thanks! More

11 hours ago · 0 comments · 0 likes

Jack Binsted

Hi there Does anyone know how to create a Salesforce report that represents all the people who didn't open our Pardot email campaigns (non-opens)? Thanks! More

17 hours ago · 0 comments · 0 likes

Wade Lovell

Anyone else unhappy with Kryterion's tech problems or proctors and Salesforce being unable to respond in under 3 business days to problems with exams? Thanks in advance, Wade 'Smokey Bear' Lovell More

2 days ago · 2 comments · 0 likes

Jennifer Fendt

What is the best way to connect Marketing Cloud email send data to SFDC? For example, we are trying to find a way to show open rate and other email data on the contact page in sales cloud. Has anyone does this and if so what is your recommendation? Thank you! #MCAskAnExpert More

2 days ago · 2 comments · 0 likes

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