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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

seema goyat

Hi Guys, Can anyone give some information about data factory utility and how salesforce end user can use this for the data optimization. How data factory utility works and how different check box works in it. when i tried to explore , i found only the https://help.salesforce.com/articleView?id=mc_ab_configure_the_data_factory_utility.htm&type=5 This links tells only that how to configure data factory utility. but there is no information what is the use of data factory utility. Thanks, Seema Goyat More

3 hours ago · 1 comments · 0 likes

Sireesha G

Hello All, My team is looking to hire a certified marketing cloud administrator (Full time role in USA (Residents of USA only)). we are looking for someone who has at least 3+ years of experience with Journey builders and financial services. If you think are qualified and are interested in this position please send your updated resumes to mmurray@loanpal.com. Thanks Sireesha More

10 hours ago · 0 comments · 0 likes

Javier Jaen Perdomo

I have Service Cloud conectted to Marketing Cloud. How can I create auto response rules to leads and cases that are in Service to MC send emails when a leads is new or change their status? For example typical email with a new register, just only difference is that this register arrive to Service Cloud and I would like to send “wellcome email” from Marketing Cloud immediately. Thanks!!! More

2 days ago · 3 comments · 0 likes

Brad Maniscalco

Hi everyone, I have a business need to create an email that has dynamic blocks that are conditional on one another. For example- when someone fills out our Request for Information form, they can submit up to three programs of interest. When multiple programs of interest of submitted, it creates multiple opportunities for the same contact within Salesforce. The request is that we create a single email in Marketing Cloud that has dynamic content that populates based on the program of interest. So, for example, if I submit two programs of interest, I receive two dynamic fields in the email with the content block specific to that program and if I submit three programs of interest, I receive three dynamic fields in the email with the content block specific to those. Does anyone know of a way to configure dynamic content so 1. the blocks are conditional upon one another (i.e. if Physical therapy is met in block 1, the physical therapy block won't show up in block 2) 2. How would I ensure that the same email address is received all three different programs of interest instead of the same one three times. Thank you in advance! More

3 days ago · 1 comments · 0 likes

Ranjan Mestri

How to enable RetunPath for multiple BUs? Currently, we have ReturnPath ESP connect installed in our Installed package and is enabled for only one BU and I just got a request to enable it for another BU also. Should I add another Installed Package for new BU? How have you enabled ReturnPath for Multiple BUs? More

3 days ago · 3 comments · 0 likes

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