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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Bálint Siegler

Is it possible to push contacts into journeys by interactive email form submissions? it uses CloudPages to store the data into data extensions, so I would expect the same behavior as with Smart Capture. More

2 hours ago · 2 comments · 0 likes

Julia Nichols

Hello Everyone, Question regarding the Multi-Touch Attribution Dashboard included with the B2B Marketing Analytics package. I'm trying to report on pipeline with the various influence models to show which campaigns have influenced opportunities in our pipeline. When I build a query of opportunities in the pipeline and apply the influence models against it the pipeline is being inflated. Example: "Even Distribution Model" is multiplying the Opportunity Amount by the # of Campaigns associated to the opportunity. If there is one opportunity for $1000, that was influenced by 4 campaigns, I'm getting $4,000 in my query. Is this expected, and has anyone else experienced this? I would think it would divide the $1000 by the 4 campaigns that influenced the opportunity. I'm wondering if our use case is off and the multi-touch attribution dashboard is only applicable to analyze closed business and not pipeline. More

4 hours ago · 0 comments · 0 likes

Shiv Bagherwal

Hello everyone, I need to create a Data Layer with a Control Tag on website in Audience Studio (Salesforce DMP) but not able to find any resources or documentation how to do it. Can someone please help to guide to some resources or detailed documentation or learning material about Data Layer creation in Audience Studio? Thanks, Shiv More

5 hours ago · 0 comments · 0 likes

Susan Bonee

Hi! I'm using the Path Optimizer in my journey to execute an A/B test for subject line. I want to send 25% to one email subject line then 25% to the other subject line then send the last 50% the winning subject line. I'm have the optimizer set up so there are three paths and I have the two emails with distinct subject lines in the journey. So my questions is do I then add another path with that third email and how do I ensure that email updates the subject line to the winning subject line before send? #AskAnExpert More

6 hours ago · 1 comments · 0 likes

Edwin Melliza

I recently attended an awesome #MCAskAnExpert Accelerators session last week. I thought they mentioned that attendees can do a followup 1 on 1 session. Is that true? If so, how do I go about setting that up. More

8 hours ago · 0 comments · 0 likes

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MCAskAnExpert · Marketing Cloud · SfmcJourney.com · #MCAskAnExpert · #Journey Builder · Data Extension · Salesforce · Salesforce Marketing Cloud · Email · MCTrailheadFeedback