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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Esteban Sanchez

Hi community, Is there any alternative to add a native Marketing Cloud pop-up form on my website? We are looking for ways to implement a single pop-up that will then would bring info into a MC Data Extension. What would be the best way to do so? PS: I know you can actually embed a regular form through here: But for pop-up forms I guess the situation might be different. More

14 hours ago · 0 comments · 0 likes

Marcus Guo Hao Tan

Hi all, It seems that the Smartcapture form cloudpage upon submission does not redirect in mobile when it is selected as redirect to a "New Page" in the "Submit Options". Is this a Smartcapture problem? Is there a fix for it? Thanks in advance! More

1 day ago · 0 comments · 0 likes

Stephen Izod

Hi everyone, Please see points below for current situation and where help is required: - Custom object in Salesforce - Contact is a lookup field (PersonAccount) - Setup object in Marketing Cloud and records pulled into a Data Extension via query - Connected to FormAssembly through Marketing Cloud Prefill Connector - Trying to pre-fill FormAssembly form with the ID of custom object Problem: Unable to figure out what should be the subscriber send relationship for the Data Extension in Marketing Cloud Any help would be greatly appreciated! Stephen More

1 day ago · 1 comments · 0 likes

Mark Kitchen

Hi, we currently use LeadID and then PersonContactID as our contact key (and subscriber key) but in order to use Interaction Studio effectively the contact key shouldn't change, and we've always preferred it not to either! Rather than trying to create one and so we keep an easy link to Sales Cloud, does anyone know if there is a unique database ID in Sales Cloud that we can bring through. I'm assuming there is as the lead and person account are linked (using convertedaccountid or converted contactid), or is it that on conversion the lead id is just pushed through to the account (or vice versa), and actually there is no unique id that represents the same person and they physically change their id through the journey from lead to contact? Cheers Mark More

2 days ago · 0 comments · 0 likes

Emma Gidlow

Hello! I have a question regarding Individual Email Results (IER) in Sales Cloud. The related lists are applied to both the Lead and (Person) Account objects. When I convert a lead, the Contact ID is not automatically inserted into the Contact Lookup (et4ae5__Contact__c) field on the IER. So the email data is temporarily 'lost' until I manually apply the Contact ID. Does anyone have a solution to this please? Thank you. More

2 days ago · 0 comments · 0 likes

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