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Marketing Cloud

Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Conrado Setti

Hello, I have just one question for now.. I currently have a several journeys ongoing in the mkt cloud with only one purpose, prospect new clients. So, whenever I identify a payment from the contact that is in that Journey DE, I have to extract that person from the journey (better still, extract from the mkt cloud without losing it´s historic data). What is the easiest way to do this? Does the update contact activity in the journey builder would do this for me? Best Regards! #MCAskAnExpert More

8 hours ago · 0 comments · 0 likes

Anthony Kelly

Couple of questions (more to come :)): 1 - After installing the marketing cloud connector, what is the quickest way to test migrating leads from sales cloud into marketing cloud? 2 - when setting up the API user in Marketing Cloud - will this users email address be the one that our recipients see when they receive our marketing emails? 3 - How can I use an API to update Lead fields from an external product website? Our goal is to update Lead fields as a customer works through a registration/onboarding portal and ultimately target them with emails to help them through the "funnel". More

8 hours ago · 0 comments · 0 likes

Camila Russar

Hello! I have 3 questions for today's Ask An Expert. But the first one is the most important :) 1 - How can I create a Journey Tracking data extension? Is it automatically connected with the journey or do I have to feed it manually? - I'm trying to create a Journey Prioritization and I can't get past this first step. 2 - Can I use twice or more times the same filter criteria when setting a journey entry? For example, I have a group of people that have an event. But, I want to exclude the ones that also have a second specific event. Can I do that directly on the journey builder entry? Event is: OPT_IN_CAMPAIGN Event is not: LIFELONG_PUCHASE When using API events or data extension for the entry. 3 - Can I use 'and' and 'if' on the same filter on the journey builder? Creating more than one exit criteria from a specific journey? #MCAskAnExpert More

11 hours ago · 1 comments · 0 likes

Andrea Miller

☁️ TODAY: Marketing Cloud Ask An Expert ☁️ Do you have questions about Marketing Cloud features and functionality? Join @Stephen Gratzer and @Andrea Miller for our Friday Edition of Ask a Marketing Cloud Expert Office Hours Live from 1:30-2:30 p.m. ET! Our session is run through the community! Create a post on the Marketing Cloud Group and tag it with #MCAskAnExpert. Then join us on Zoom as we review the questions posted and provide answers to your Marketing Cloud question during the call. This is a great opportunity to get your standard feature how-to and best practice questions answered or learn from your peers as their questions are answered. Want to join? Follow these steps for success! - Post your question on the Marketing Cloud Group and include #MCAskAnExpert - Register and attend: https://cs.salesforce.com/events/7013y000002NjWLAA0 We look forward to discussing your questions! More

13 hours ago · 0 comments · 0 likes

Oiwah Chong

Hi All I have a long running journey, the entry source is Salesforce data, when a new contact is created on an object they enter the journey. We have a lead generation campaign starting, but the data is not going straight into salesforce. However, if the leads donate to us, a contact record will be created and they will still enter our long running journey. I need a way to identify the leads from the campaign that are in the journey and put them on a 21 day wait before progressing onto the next emails. My thought was to create a DE with the emails from the lead generation and create an attribute group in Data Designer. Then create a decision split with attribute to attribute comparison with the journey entry email. Unfortunately the entry journey email attribute was not marked "required" so journey builder won't allow me to do the attribute to attribute comparison. Does anyone have any ideas around this please? Or thoughts on how to pull out the leads from the journey? Thank you Oiwah More

2 days ago · 0 comments · 0 likes

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MCAskAnExpert · Marketing Cloud · SfmcJourney.com · #MCAskAnExpert · #Journey Builder · Data Extension · Salesforce · Salesforce Marketing Cloud · Email · MCTrailheadFeedback