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Welcome to the Customer Success Ohana! This group is dedicated to your success with the Salesforce Marketing Cloud (Email Marketing, Social Media, Mobile Marketing, Web Marketing). Join the conversation here to ask questions, get answers, stay updated and share experiences.

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Recent Posts

Jennifer Fendt

How do I send one email in batches throughout a specified time period in a day using just one data extension? More

4 hours ago · 3 comments · 0 likes

Guduli Das Mohapatra

Hi all, I want to implement Conversion tracking .To implement it in our account for report i,e. email-driven revenue, are these following steps enough ? - Configure and install Collect Tracking Code on your website. - Enable the Einstein Recommendations data extension. - Tag the link to your website in an email. - View Revenue in Discover. More

10 hours ago · 0 comments · 0 likes

Waqar Ahsan

Hey All, Need some answers regarding Social Studio. I got some help from this link but its not enough https://help.salesforce.com/articleView?id=mc_ss_engaging_with_a_post.htm&type=5 - Can we hide or delete posts within social studio for different channels. The post should get hidden or deleted on original social media also e.g. Facebook, Instagram, Youtube, Twitter? According to my research there is facebook hide button but it only works in social studio engage, it doesn't hide post in original social media account. - Can we block any user's account from commenting or liking our Brand page. This is to avoid trolls or spammy users. E.g. we don't want someone to see our Facebook page, can we block him in social studio? - Social media stories supported? e.g. Facebook stories mentions, Insta stories Only Instagram stories are supported by Social Studio according to my research. - If someone tags the brand on any social media will social studio capture it normally like how it captures a post which is made on brands page, or will it handle the mention/tag differently? I read that mention or tags only come in listening dashboard, I'm wondering if they are shown only in dashboard then how will we apply macros on them and create case in SF. - Can we select multiple comments on a post in social studio & perform actions on those comments e.g. hide multiple comments, delete comments etc. Currently we can choose multiple posts and apply actions which are limited to default actions of social studio. Dumb question below and not important: Q: Social media live videos supported? e.g Facebook live, Insta live. A: No live videos are supported by Social Studio according to my research. More

1 day ago · 2 comments · 0 likes

Waqar Ahsan

WhatsApp Salesforce info needed. Can service cloud agent send & receive audio/videos to customer through WhatsApp in Salesforce? * Any alternative solution using customisation? * Any WhatsApp roadmap about Audio/Video? How many WhatsApp numbers can be added to 1 Salesforce org. Dumb question and not important: Can we add same WhatsApp number to sandbox and production? Or can we add number to sandbox first and later we change it to production, will it require verification again? More

1 day ago · 0 comments · 1 likes

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