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Sally PlowsSally Plows 

email alerts

I am new to salesforce administration...firstly.

An email alert that is supposed to pull data from the opportunity object and the opportunity product, both of which are standard salesforce objects, is not pulling the data from the opportunity product. I have checked the html version and the API names of the opportunity product fields look correct. 

What else can I check?
Best Answer chosen by Sally Plows
Usman AliUsman Ali
Hi Sally, 

You have to create a VF email template instead of standard one, because in normal email template you can not get records from child objects as Opportunity Product is child of Opportunity.

Check this article to create VF email template. https://developer.salesforce.com/forums/?id=906F0000000AwL1IAK

All Answers

Usman AliUsman Ali
Hi Sally, 

You have to create a VF email template instead of standard one, because in normal email template you can not get records from child objects as Opportunity Product is child of Opportunity.

Check this article to create VF email template. https://developer.salesforce.com/forums/?id=906F0000000AwL1IAK
This was selected as the best answer
Sally PlowsSally Plows
that is odd since my company had a salesforce consultant create the original standard email alert

thank you for your reply.

guess i'm about to learn about VF.