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Bernardette AbogadoBernardette Abogado 

Account Layout Different for a Specific User

Hello, I'm having an issue with one of my users, where she sees the contacts related on an account layout on the bottom, but none of the other users on that profile sees them like that (they are usually on the top), i don't even have more than one account layouts, help. User-added image
Best Answer chosen by Bernardette Abogado
Mike BrownMike Brown
Also, it's possible that user customized her page and rearranged the order of how the related lists display. Users can do this under their Settings -> Display & Laout -> Customize My Pages
User-added image

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Mike BrownMike Brown
Hi Bernardette, 

I would check and see if you have multiple Lightning Record Pages for the Account object. It could be possible that there are different Lightning records pages assigned, depending on the record type, app, profile, etc. That Lightning Page record could be doing something such as using Single Related List components instead of the standard Related List component. 

Thanks,
Mikey
Mike BrownMike Brown
Also, it's possible that user customized her page and rearranged the order of how the related lists display. Users can do this under their Settings -> Display & Laout -> Customize My Pages
User-added image
This was selected as the best answer
Bernardette AbogadoBernardette Abogado
Thank you so much Mike! their customized page was different, it worked perfectly by going in to that person's settings.