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Michael KolodnerMichael Kolodner 

Unable to change My Email Settings

Got a client org where all users would like to send email from Salesforce from the same address and have the reply to address also be common. When we go into Name>Settings>Email>My Email Settings there are fields that should be the right ones for everyone to edit. But making changes there doesn't stick. The Email Name change sticks but doesn't seem to have any effect. And no matter what email I put in the Email Address field, it reverts back to the user profile email address upon save (even though it says "your settings were saved successfully.") The email address I'm trying to save into that field IS set up as an organization wide email address and verified.
My Email Settings Screen
Best Answer chosen by Michael Kolodner
Chris Manton-MaundChris Manton-Maund
Hi Michael, When you change the return address on this page it will send an email to the new email address requesting confirmation. Similar to when you create a new Org Wide Address. Have you checked for this?

All Answers

Alex MaierAlex Maier
Hello Michael,

I believe your client need profile access to the org-wide email address:
https://help.salesforce.com/articleView?id=sf.orgwide_email.htm&type=5
 
Michael KolodnerMichael Kolodner
Good thought. But it's already available to all profiles:
User-added image
Johan YuJohan Yu
Are you sending from Case or other objects?
Chris Manton-MaundChris Manton-Maund
Hi Michael, When you change the return address on this page it will send an email to the new email address requesting confirmation. Similar to when you create a new Org Wide Address. Have you checked for this?
This was selected as the best answer
Jan-Hendrik MossdorfJan-Hendrik Mossdorf
Hi Michael, Chris is correct which is why it needs to be a "real" address. Also, the change you make in the settings has no influence on the email address saved to the user's profile. Mark Chris answer as best, when it solves your struggle. Best and thanks, Jan
Michael KolodnerMichael Kolodner
Thanks, all! You're right that the problem was the lack of verification. Even though it had been verified in another context, this required another. (And since I'm doing this for a client, you can imagine that I didn't have access to that email in question.) Appreciate the help!
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