FavoriteRobert Bange (BaIT) asked in #Customer ServiceDec 17, 2020, 4:05 PMHow are knowledge articles sorted, when they are suggested, e.g. in a case?1 answerSortSort by DateSort by Most HelpfulSort by DateGarima Chourasia (Okta)Dec 18, 2020, 7:15 AMBy default, articles are sorted by relevance (case subject string). Write an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Garima Chourasia (Okta)Dec 18, 2020, 7:15 AMBy default, articles are sorted by relevance (case subject string).
