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Puja KhetanPuja Khetan 

Sales Process for Case

Please some one guide me why Sales process is available for Case and it is required to Select .
i have plan to create one New record Type for case and for that status field it will keep Like New ,progress,closed .
i will add this new pick list value to new record type 
now why i need to create sales process 
i am seeing on Sales process ,as well ,we are selecting status value and so what is different between when i am putting my new pick list value to record Type VS putting values to Sales Proces 
Best Answer chosen by Puja Khetan
Krishna DadiKrishna Dadi
HI Puja,
Find the below thread 
https://developer.salesforce.com/forums/?id=906F0000000AfiyIAC

Let me know if this answers your query.

All Answers

Krishna DadiKrishna Dadi
HI Puja,
Find the below thread 
https://developer.salesforce.com/forums/?id=906F0000000AfiyIAC

Let me know if this answers your query.
This was selected as the best answer
Puja KhetanPuja Khetan
Thank You