Received Invalid coupon code after attending Salesforce webinar - Answers - Salesforce Trailblazer Community
Trailblazer Community
Ask Search:
Priyanka MVPriyanka MV 

Received Invalid coupon code after attending Salesforce webinar

Hello Guys! 

I have attended Salesforce cert days webinar a few days back and received a coupon code via email. 

However, when I am trying to register the same exam for which I have attended the webinar, I am getting the error 'Exam(s) not associated with Promotion Code' while applying coupon code.

Please help!
Best Answer chosen by Priyanka MV
Louise LockieLouise Lockie
I recommend you go to Trailhead Help and raise a Case, the Salesforce team will need to confirm. 

All Answers

Louise LockieLouise Lockie
I recommend you go to Trailhead Help and raise a Case, the Salesforce team will need to confirm. 
This was selected as the best answer
Priyanka MVPriyanka MV
Thank you for your quick reply Louise! However when I tried it, I was unable to create a case. Though I have connected my dev org with trialhead, in the help page, I am unable to find the org. 
Louise LockieLouise Lockie
I recommend you post a question on the Certification Days chatter group - https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000PfanSAC as Salesforce/Trailhead staff don't work on the Answers community pages (here) so they won't see your question here. One of the team should be able to help you raise a case, but just bear in mind that they mostly work in Pacfific Time so it is unlikely someone will pick it up for 26+ hours when San Francisco wakes up on Monday.
Priyanka MVPriyanka MV
Thank you so much! This really helps! Have a great day! 
Krishna DadiKrishna Dadi
HI Priyanka,
Usually, the coupon code you received cannot be used for exam registration,  You shall use this coupon code to get the Certification  Voucher.

find the below link to get the Certification Voucher
https://trailblazercommunity.force.com/help/s/article/Redeeming-Your-Salesforce-Certification-Voucher

Let me know if it helps.

 
Priyanka MVPriyanka MV
Hi Krishna, I dont think so, the email says like this:
Don’t forget to apply your special coupon code <coupon code> during registration checkout to take $100 off of any $200 exam (on up to 3 exams).
Krishna DadiKrishna Dadi
Okay, is there any terms has mentioned in that email? Seems like your voucher is not applicable to the registered exam, make sure you are applying coupon to right exam before taking salesforce support.