FavoriteMauro Mignacco asked in #Customer ServiceFeb 10, 2017, 9:38 AMHi all , I have thsi problem : a member of my team doesn't receive engagement when he is available in Omnichannel ,he have the job role Tech Support Shift Team Leader but work also like TSEHi all , I have this problem : a member of my team doesn't receive engagement for new SR when he is available in Omnichannel ,he have the job role "Tech Support Shift Team Leader" but work also like TSE. clould be the job role the problem?4 answersSortSort by DateSort by Most HelpfulSort by DateLoadingAbhilash Kuntar (OSF Digital)Feb 10, 2017, 10:38 AMSo the issue seems to be due to various old cases tabs that were still opened in the Console. Upon closing the tabs, cases are assigned to user. -- Abhilahs.Write an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Abhilash Kuntar (OSF Digital)Feb 10, 2017, 10:38 AMSo the issue seems to be due to various old cases tabs that were still opened in the Console. Upon closing the tabs, cases are assigned to user. -- Abhilahs.