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vijay kumarvijay kumar 

how to create queue for opportunity

Hi all 

Is this possible to create a queue for opportunity object so that we have to assign opportunity records to queue because the queue has a group of people? If it is not possible any alternative is there? 

Thanks in advance
Best Answer chosen by Kermit (salesforce.com) 
Rick UptonRick Upton
Opportunity Queues are expected to be available in the Spring '22 GA release per this Salesforce Idea: https://trailblazer.salesforce.com/ideaView?id=08730000000DfoWAAS

All Answers

Amnon KruviAmnon Kruvi
Hi Vijay, 

Unfortunately, queues are only available for a small subset of objects which does not include opportunity. If you don't want to build a whole mechanism, you can try using Process Builder to create a case, rate that to the opportunity using a custom lookup field, and put the case in the queue.

Your users will then be able to fetch a case from the queue, go to the opportunity, and take ownership of it - or you could also automate that part in PB. 
Rick UptonRick Upton
Opportunity Queues are expected to be available in the Spring '22 GA release per this Salesforce Idea: https://trailblazer.salesforce.com/ideaView?id=08730000000DfoWAAS
This was selected as the best answer