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Valentina IevaValentina Ieva 

Admin Practice Test - Need your help

Hello Trailblazers, 

Need your help on the following practice test questions. THANK YOU!


41. Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to directed to customer support representatives based on the contact’s location.  What should the system admin use to set this up?
  1. Automated Notifications and Groups
  2. Territory Management and teams
  3. Auto – responses rules and profiles
  4. Assignment Rules and Queues
42. A system administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud.
Which two statements regarding call recording should be considered when implementing this requirement?
Choose two answers
  1. Call recording is a native feature available with Salesforce by default
  2. Call recording is a feature that a developer might create with Salesforce App Cloud.
  3. Call recording is a feature of some add – on products from the AppExchange
  4. Call recording is a feature that will not work with Salesforce Cloud.
43. What are two final approval actions in a approval process?
Choose two answers
  1. Call Apex
  2. Send an outbound message
  3. Add an email alert
  4. Create a chatter post
44. Universal Containers has inconsistent date in its 20,000 existing accounts and asked the system admin to convert all the standard country fields to ISO codes.
What method should the system admin use
List View Inline editing
Data.com Clean
Mass Update Address
Report Exports
45. Universal Containers created a new product line with a special sales team to sell the products. The sales process for the new line is more complex that the current sales process. The system admin added new picklist values to the stage field for use by the new sales team.
How should the system admin configure Salesforce to ensure only the appropriate stages are visible based on product line’
  1. Create a validation rule to display the appropriate stages based on user’s role
  2. Create a sales process and opportunity record type for each product line.
  3. Create a validation rule to display the appropriate stages based on product line.
  4. Create a new forecast categories and assign the new stage picklist values to those categories.
46. Which Salesforce feature should a company implement to provide a method for its resellers to track their Leads and Opportunities?
  1. Lightning Customer Community
  2. Lightning Partner Community
  3. Automated Lead Conversion
  4. Web – to – leads forms
47. How should the system admin implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner’s last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?
  1. Create a Chatter Group
  2. Create a Scheduled Reports
  3. Create Scheduled Dashboards
  4. Create Opportunity Update Reminders
48. Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities.
Which two actions should the system admin take to allow these users to bypass choosing a record type?
Choose two answers
  1. Remove the Record Type field from the user’s Page Layout.
  2. Remove Record Types from the user’s sales process.
  3. Instruct users to update the Default Record Type in My Settings.
  4. Remove Record Types from the user’s Profiles.
49. Universal Containers has a renewals sales ream that will use the Opportunity Object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values.
What feature allows a system admin to maintain the same field for two different teams?
  1. Permissions sets
  2. Page Layouts
  3. Sale Processes
  4. Record Types

50.What standard object stores information about sales deals?
  1. Opportunities
  2. Products
  3. Accounts
  4. Assets

 51.Which two objects can be related to Campaign Members?
Choose two answers
  1. Contacts
  2. Leads
  3. Partners
  4. Contact Roles
52. How should an email automatically be sent to a customer when the Support Rep Adds a comment to the Case?
  1. Include the customer in the Assignment Rule
  2. Enable Case Comment Notifications to Contacts
  3. Add the comment to the Case Chatter Feed
  4. Set the customer as the automated Case User
53. Which three reports can be used to display a list of the Top 10 accounts on a dashboard?
Choose three answers
  1. Tabular report with rows to display set to 10
  2. Summary report with a chart
  3. Tabular Report with a chart
  4. Summary report without a chart
  5. Summary report with Rows to display set to 10

54. Custom fields in the Lead object can be mapped to which two types of fields?
Choose two answers
  1. Custom Opportunity
  2. Custom Account
  3. Standard Contact
  4. Custom Activity

55. A system admin creates a workflow rule that assigns a task to a support manager role when a case is escalated. The case owner is complaining about being assigned these tasks.
What should a system administrator do to correct this issue?
  1. Remove the workflow and use a report instead
  2. Make sure there is only one user in the role
  3. Add a field update to the workflow to also change the owner
  4. Change the workflow rule to assign tasks based on profile.
56. Universal containers users a private data access model. Product managers and sales representatives are in different branches of the role hierarchy.
What should a system administrator do to ensure that product managers can report on opportunities in the product line?
  1. Move all product managers to a role below the sales representatives
  2. Create a new role for product managers and sales representatives
  3. Create a sharing rule based on criteria
  4. Save all opportunity reports in a public folder.
57. Universal containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals.
Which features should the system admin implement?
  1. Sales teams and Closed Won Opportunities
  2. Big Deal Alerts and Sales teams
  3. Competitors and Similar Opportunities
  4. Commonalities and Won Information
58. What should as system admin configure to provide each sales rep a dashboard that shows their current opportunity pipeline?
  1. Create a dashboard folder for each user
  2. Set a dashboard filter to the current user
  3. Set the Dashboard Running User to the current user
  4. Create a dashboard for each user
59. Universal Containers has three Account record types: Prospect, Customer and Vendor. The customer record types in only for Accounts that have a Closed Won Opportunity. How should a system admin prevent users from selecting the Customer Record Type when they create new Account records?
  1. Remove the Customer Record Type as an Assigned Record Type in the users’ Profiles and Permission Sets.
  2. Create an Account Validation Rule that prevents new Accounts with the Customer Record Type from being saved.
  3. Create a workflow Rule or Process to change the Record Type from Customer to Prospect
  4. Create an Account Auto – Assignment Rule to assign the Prospect Record Type to all new Accounts.
60. What should a system admin do to organize the fields available on a report?
  1. Create a customer report type
  2. Edit the Report Builder layout.
  3. Modify the standard report type.
  4. Enable Dynamic Reports.
Om PrakashOm Prakash
Hi,
Instead of asking the answer of multiple choices I would suggest please do trailhead modules and read articles, do practice for a related topic of these questions.
Then self choose the answer, that would be really beneficial for you.

Let's discuss if you have any query!
 
Somya SrivastavaSomya Srivastava
+Om

The right approach to pass these exams is nothing but to get thorough with these topics covered in the syllabus. I would rather suggest you to open your org and practice and try to figure out the answers from there, instead of simply getting the answers from somewhere. This won't help you nor will make you confident about the credential you hold.
James FodyJames Fody
#41 Assignment Roles and Queues https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/prep-for-service-and-support-applications?trail_id=administrator-certification-prep
James FodyJames Fody
#43 
- Send an outbound message
- Add an email alert https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-reporting-and-automation/study-up-on-workflow-and-automation
James FodyJames Fody
#44
D. Mass Update Addresses. https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-security-and-data-management/review-data-management (Flashcards)
James FodyJames Fody
#45
- Create a sales process and opportunity record type for each product line.https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/review-sales-and-marketing-applications (Practice Questions)
James FodyJames Fody
#46
- Lightning Partner Community https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/prep-for-service-and-support-applications?trail_id=administrator-certification-prep
James FodyJames Fody
#47
Create Opportunity Update Reminders. https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/review-sales-and-marketing-applications
James FodyJames Fody
#48
A. Instruct users to update the Default Record Type in My Settings.
B. Remove Record Types from the users' Profiles. https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-setup-and-objects/review-standard-and-custom-objects?trail_id=administrator-certification-prep (Flashcards)
James FodyJames Fody
#49
- Record Types https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-setup-and-objects/review-standard-and-custom-objects
James FodyJames Fody
#50
Opportunities https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-setup-and-objects/review-standard-and-custom-objects?trail_id=administrator-certification-prep
James FodyJames Fody
#51
- Contacts
- Leads https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/review-sales-and-marketing-applications
James FodyJames Fody
#52
- Enable Case Comment Notifications to Contacts https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/prep-for-service-and-support-applications
James FodyJames Fody
#53
A. tabular report with Rows to Display set to 10 
C. summary report with a chart 
D. summary report without a chart https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-reporting-and-automation/practice-reports-and-dashboards
James FodyJames Fody
#54
- Custom Opportunity
- Custom Account https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/review-sales-and-marketing-applications(Flashcards)
James FodyJames Fody
#56
B. Create a sharing rule based on criteria. https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-reporting-and-automation/practice-reports-and-dashboards
James FodyJames Fody
#57
- Competitors and Similar Opportunities https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/review-sales-and-marketing-applications
James FodyJames Fody
#58
- Set the Dashboard Running User to the current user https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-reporting-and-automation/practice-reports-and-dashboards
James FodyJames Fody
#59
A. Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets. https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-security-and-data-management/study-up-on-security-and-access (Flashcards)
James FodyJames Fody
#60
- Create a customer report type https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-reporting-and-automation/practice-reports-and-dashboards
Divya TannaDivya Tanna
what is the answer for questions 42?
James FodyJames Fody
Call recording is a feature that a developer might create with Salesforce App Cloud.
Call recording is a feature of some add – on products from the AppExchange
Tulikaa ChaudharyTulikaa Chaudhary
Hi @James Fody, is the answer to #55 Make sure there is only one user in the role?
Bibhash PaulBibhash Paul
Hello All,
I came across this question in my mock test which seems new as I didnt find any good answer anywhere, please help if anyone can.

Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won. Which approach should the System Administrator use to enable this feature?

A. Add payment detail custom fields to the Opportunity.
B. Build a standard Visualforce page and Salesforce site.
C. Install an AppExchange credit card payment package.
D. Create a Workflow Rule Email Alert to notify Finance.
Bulgan OrgilsaikhanBulgan Orgilsaikhan
@Bibhash Paul the answer is D. Create a Workflow Rule Email Alert to notify Finance.
Ines GarciaInes Garcia
Im unsure why the promotion of this 3rd party Priscilla all over your posts to be honest.
a certification is meaningless if one doesnt have the experienced and knowledge

Anyways, whoever wants to get certified, you have trailhead.salesforce.com which is FREE and the OFFICIAL way to learn salesforce.
Become a good professional in this booming ecosystem, build your reputation and lead by principles.

And for other scammers above reported of course, as disclose and or use of exam data is a breach on the certification program and has serious consecuences

To "Report a Certification Policy Violation" from https://trailhead.salesforce.com/help?support=home > Feedback > report add all details
Ines GarciaInes Garcia
Come on Priscila can you stop spamming here? Does Udemy knows what you are doing?
Carlos OliveiraCarlos Oliveira
Ines GarciaInes Garcia
Buff aother one to report

If you cheat you only cheat to yourself

"Report a Certification Policy Violation" from https://trailhead.salesforce.com/help?support=home > Feedback > report add all details
That goes to anyone cheating and or disclosign the information, fraud is also to be prosecuted
Please do report is our dutty and interest to keep certifications truthful and a representation of expertise (instead of short memory & sight of life)
Ines GarciaInes Garcia
What you are trying is to commit fraud! I have reported you
Any one should report items like this to https://drm.secure.force.com/credentialprotection

Is a breach of the certification program terms and conditions and has serious consequences, thats for both share or use exposed exam info.

Not only that but devaluates the certification in itself, and most likely is scam.

Become a good professional in this thriving ecosystem, is very easy to spot a cheat.

Also anyone that wants a certification:
go to trailhead.salesforce.com is the OFFICIAL created by SALESFORCE and FREE way to learn!