However, now when our users try to create a new Account record, on the screen where you choose the Account Record Type, we have a 'rogue' account type in the list that is not on any of our record type lists. I shows up as a SF record ID. Even stranger - anyone under my profile (Sys Admin) does not see that enrty, only non-Admins see it. What have I missed here?
5 answers
Veera Gandi - that was a good idea. I tried anyways an it returned no results. The system seems to have fixed itself becasue I have not done anything, but the 'Rouge' record type is now gone. Strange.... This is weird..! This is definitely a salesforce issue because "Record Type Name field can only contain underscores and alphanumeric characters. It must be unique, begin with a letter, not include spaces". Just out of curiosity, can you run the below query and see if it is returing any records.
SELECT Id, Name FROM RecordType WHERE Id = '<Id visible in the screenshot>'
Just a bit more information on the above....I deactivated and deleted the unused Account Record Type.
