Can you hide queues from users - not just the list views? - Answers - Salesforce Trailblazer Community
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Alison JohnstonAlison Johnston 

Can you hide queues from users - not just the list views?

I have a business requirement to automatically allocatre specific cases to a queue for review at a later date, but I am worried that actual users may allocate cases to this queue when changing the case owner.

Is there a way to hide the queue from the available options when changing the case owner?  I know I can hide the list view of the queue, but I don't want users to see the queue when they change the case owner, as below:

User-added image

 

sakshi nagpalsakshi nagpal
Hi Alison,

It seems currently there is no restriction for Queue visibility as I know.

 I just created Idea for this, you can vote for this Idea - Restrict Queue visibility to certain Groups/Users in Salesforce? (https://success.salesforce.com/ideaView?id=08730000000l2PVAAY)
Alison JohnstonAlison Johnston
 Thanks Sakshi - I had already voted for this idea!