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I can't work out why when I try to attach a new lead to a pre-existing campaign, I'm getting an error message saying:

 

Review the errors on this page.

 

We can't save this record because the “Solution 2 Update lead when added to campaign” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: STRING_TOO_LONG: Latest Campaign: data value too large: The Register whitepaper downloads - Vanquish failing tests - Jul to Aug 2018 (max length=60). You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 1162738986-31836 (224979305)

 

What I can do? I want to avoid having to use a mass upload when I only have a handful of leads to attach to the campaign.

 

Thanks in advance for your help!
4 answers
  1. Nov 13, 2018, 4:46 PM
    There is an active process called “Solution 2 Update lead when added to campaign” which is failing. So you have two options.

     

    You can either deactivate the process and then update the data, or you need to make sure your data in the CSV file is in accordance with the process criterias and actions.
  2. Nov 13, 2018, 4:59 PM
    You can deactivate the process from Setup -> Process Builder. Search the process with name “Solution 2 Update lead when added to campaign”, open it and click on deactivate button.

     

    If you are not able to access the setup, you should contact your System Admin.

     

    Implications: 

     

    Once the procses is deactivated, the process will no longer trigger when you are inserting/updating the data. So the automation designed to run using that process will not run. So you might need to update the records manually in in the end.

     

    P.S. Make sure to activate the process back again after importing data.
  3. Nov 13, 2018, 5:05 PM
    Brilliant. That worked. Thanks Narender!
  4. Nov 13, 2018, 4:52 PM
    Thanks Narender - how do I deactivate the process? And are there implications I need to be aware of?
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