How do I register someone for an upcoming webinar in GoToWebinar using a Pardot landing page? (troubleshooting) - Answers - Salesforce Trailblazer Community
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Allison OesterleAllison Oesterle 

How do I register someone for an upcoming webinar in GoToWebinar using a Pardot landing page? (troubleshooting)

My company has enabled the GoToWebinar Connector in Pardot, so theoretically I should be able to use a Pardot landing page to register attendees for a webinar in GoToWebinar. We have two upcoming webinars on the same topic, and my manager has decided that she wants one landing page for both, with a drop-down menu for attendees to choose which webinar they would like to attend. I created a new Custom field in Pardot, which I then added to the appropriate landing page form.

There is a Completion Action on the form in the Landing Page adding people who register to a Prospect List for all attendees. Obviously, I would like to send different registration emails to the people who are attending the different events. I have therefore set up an Engagement Studio featuring no emails. People who are in the initial sign-up list are evaluated with a Rule based on which webinar they chose, and added to two separate Attendee Lists. Then I would like to create an Automation Rule whereby the people on each list will be registered for the appropriate webinar in GoToWebinar.

According to my research, once I have set up the GoToWebinar Connector, an option should appear in the "Action" section of new Automation Rule that allows me to register people for webinars. I have verified that the GoToWebinar Connector is functioning, and yet the "Register for Webinar" option is not appearing in the Action drop-down for Automation Rules. Does anyone know how to fix this?
 
Jayson MoralesJayson Morales
Hi Allison,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Pardot group below to collaborate with the experts for best practice and advice.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001qUiCAI

Hope this helps.


Regards,
JM