Workaround for not having opportunity queues - Answers - Salesforce Trailblazer Community
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Marketing DepartmentMarketing Department 

Workaround for not having opportunity queues

Has anyone found a workaround for opportunity queues which are not available? We would like to use opportunities for each year a prospect interacts with us (during health insurance open enrollment times) but I have not found a way to reassign the opportunity based on its stage. During the prospecting stage, the opportunity should be owned by a sales rep, then it should go to an underwriting queue when the opportunity is changed to the quoting stage but this is not available. 
Guy KeshetGuy Keshet
I can see two options:
1. you can create a process builder that would assign the oportunity to a queue, accrording to the criteria you descirbed above. your sales and underswriting teams would than need to pick up work manually from the queue
2. You can use omni channel to route opportunities to users. They would need to set their presence status as would call centre agents, and salesforce would route work to them according to your definitions

The first option is easier to implement so I would recommend stating with that one
Marketing DepartmentMarketing Department
How would you add the opportunity to the queue with process builder? I found this previous question/answer saying that's not possible.
https://success.salesforce.com/answers?id=9063A000000eDPbQAM 
GS SundarGS Sundar

You can use omni channel to route opportunities to users. They would need to set their presence status as would call centre agents, and salesforce would route work to them according to your definitions// 

Is this even possible? Salesforce just replied me saying it still doesn't support opportunties. What other work around do we have?

Rick UptonRick Upton

Opportunity Queues are expected to be available in the Spring '22 GA release per this Salesforce Idea:

https://trailblazer.salesforce.com/ideaView?id=08730000000DfoWAAS (https://trailblazer.salesforce.com/ideaView?id=08730000000DfoWAAS" style="text-decoration:none)