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Topics#Data ManagementThakur Shail's Question
Thakur Shail (Prolifics) asked in #Data Management
Jul 23, 2018, 8:28 AM

email alert to area sales manager when a case is created ? im working on web to case ! - i know we can achieve this by workflow-email alert. can some explain the recipient type i need to use ?

1 answer
  1. Sarath Pathakota
    Jul 23, 2018, 11:05 AM
    What is the data type of Area Sales Manager field on Case? 

     

    1) If it is a lookup to User, recipient type is as follows:

     

    What is the data type of Area Sales Manager field on Case?

     

    2) If it is an email field, recipient type is as follows:

     

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