Recently Viewed Contact List showing fields and the contents protected by Field Level Security. - Answers - Salesforce Trailblazer Community
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Rebecca HealdRebecca Heald 

Recently Viewed Contact List showing fields and the contents protected by Field Level Security.

Field Level Security for telephone numbers and emails are set to hidden for certain profiles. However, those fields show up in "Recently Viewed List" for the profile users who should not have access to them.
I don't understand why. We are using Salesforce Classic. We have also changed the search layout for Contacts Tab to remove the fields.
Best Answer chosen by Rebecca Heald
Bhavna BanodhaBhavna Banodha
Hi Rebecca,
Ideally it should not appear if its hidden, please check if there is any permission set assigned or they have View All and Modify All permission.
+ You can remove the fields from "Recently View List", here is an article on how to do it:
https://help.salesforce.com/articleView?id=customize_recent_records_list_lex.htm&type=5

All Answers

Bhavna BanodhaBhavna Banodha
Hi Rebecca,
Ideally it should not appear if its hidden, please check if there is any permission set assigned or they have View All and Modify All permission.
+ You can remove the fields from "Recently View List", here is an article on how to do it:
https://help.salesforce.com/articleView?id=customize_recent_records_list_lex.htm&type=5
This was selected as the best answer
Rebecca HealdRebecca Heald
Thank you! the one place I had not checked yet! :)