
What I am looking to accomplish is create a report that will include any instance during a specific day of the following :
- the rep creates a case
- the rep changes case owner to themselves
- the rep makes a comment on the case
Case Origin not equal to Menu Entry,Mobile Redirect,Web Integration
These are my current filters:
Filter Logic:((2 AND (1 OR 3) OR 4)) AND (5 OR 6)
1. Case Owner equals "Aarron Gordon,Adrienne Bochert,Andrew House,Chris Falcone,David Severson,Evan Globelnik,Jeri Deyo,Katie Grimland,Kris Santos,Micheal Bach,Mike Asselin,Wolfgang Kaiser"
EditRemove
2. Case Origin not equal to "Menu Entry,Mobile Redirect,Web Integration"
EditRemove
3. Created By equals "Aarron Gordon,Adrienne Bochert,Andrew House,Chris Falcone,David Severson,Evan Globelnik,Jeri Deyo,Katie Grimland,Kris Santos,Micheal Bach,Mike Asselin,Wolfgang Kaiser"
EditRemove
4. Case Comment Created By equals "Aarron Gordon,Adrienne Bochert,Andrew House,Chris Falcone,David Severson,Evan Globelnik,Jeri Deyo,Katie Grimland,Kris Santos,Micheal Bach,Mike Asselin,Wolfgang Kaiser"
EditRemove
5. Case Comment Created Date equals "YESTERDAY"
EditRemove
6. Opened Date equals "YESTERDAY"
Any help is greatly appreciated.
Thanks!
1 answer
Emilio,