Unable to switch to Lightning Experience although Lightning is enabled - Answers - Salesforce Trailblazer Community
Trailblazer Community
Ask Search:
Mariza PandoMariza Pando 

Unable to switch to Lightning Experience although Lightning is enabled

Hi all,

today I enabled Salesforce Lightning Experience in a Sandbox environment, but when it came to the step "which users can switch to Lightning" it was not possible to select which users can switch to Lightning, it was all greyed-out.
Of course when I clicked then on My Username on the top menu, I couldn't see the option "Switch to Lightning".

I couldn't find out why this is happening. Missing permissions? missing Lightning licenses?
Best Answer chosen by Mariza Pando
Mariza PandoMariza Pando
In fact, Jeff,I couldn't read your answer til now. I wanted to write here that this hadn't to do with any Address issue, but with the Lightning Experience user, which was not set. Thanks Jeff, anyway. I have read your answer recently after I aready solved my problem.

All Answers

Fatima MasudFatima Masud
Hi Rocio,
This may be due to an invalid State code being used by State & Country Picklists.
  • To resolve the issue, FIRST try going to "Company Information" in your Setup Menu (Type in "Company Information" in the Quick Find box in Setup). 
  • In the "Address" Section, make sure the State/Province or Country values are official State & Country picklist values. If not, select the correct value from the dropdown picklist:
  • Next, try to enable Lightning Experience.
  • If this does not work, you will need to disable State & Country Picklists: 
  • Then, re-enable Lightning Experience in the Setup Menu.
  • Once Lightning is enabled, users can go back to Data Management > State & Country Picklists, and run through steps 1-5 to enable with valid state/country codes
Regards. 
Ashutosh TripathiAshutosh Tripathi
Hello Rocio,

It should be available for the user if you have enabled it, can you please check the steps here:https://developer.salesforce.com/forums/?id=906F0000000kK1kIAE and verify it again.

Users for whom Lightning Experience is enabled will be able to use the Switcher feature.
Mariza PandoMariza Pando
@Ashutosh Tripathi: have you read my thread?. I did enable Lightning, but not able to see the "Switch to Lightning" on the menu under my username.
Jeff MayJeff May
@Rocio - after you enable Lightning for the org, you have to grant permissions to your users in their Profle or in a Permission Set.  Make sure the "Lightning Experience user" permission has been granted to your user.
Mariza PandoMariza Pando
In fact, Jeff,I couldn't read your answer til now. I wanted to write here that this hadn't to do with any Address issue, but with the Lightning Experience user, which was not set. Thanks Jeff, anyway. I have read your answer recently after I aready solved my problem.
This was selected as the best answer
Lakshman BodduluruLakshman Bodduluru
->setup -> search for -> Critical Updates -> update for lightning