How can I disable the auto-refresh on the dashboard? - Answers - Salesforce Trailblazer Community
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Michelle BerrierMichelle Berrier 

How can I disable the auto-refresh on the dashboard?

It's refreshing too often, around a dozen times repeatedly, and it's getting in the way of my productivity.
Christine MarshallChristine Marshall
This doesn't sound like normal behaviour. Does it finish one refresh and then do another one? 

Is it definitely the dashboard refreshing and not the internet browser?
Michelle BerrierMichelle Berrier
Hi Christine,

Yes, it refreshes again and again a number of times so I can be locked out of doing anything for around a minute.

I use Google Chrome Version 68.0.3440.106 (Official Build) (32-bit) and yes, it's the dashboard refreshing rather than the browser.

Thanks,
Michelle
Siddharth SehgalSiddharth Sehgal
Hi Michelle,

If you go into the dashboard itself, you will see a 'Refresh ' button along with a dropdown attached. If you click the drop down and select 'Schedule Refresh' at the bottom you will find 'Unschedule Refresh'. Should solve your problem.

Hope this helps!
thanks!
Christine MarshallChristine Marshall
I would try Sid's suggestion of unscheduling (and then reschedule if needed). If that doesn't work I would recommend logging a case with Salesforce. 
Michelle BerrierMichelle Berrier
I saw this suggested as a resolution elsewhere but I cannot see a Refresh button on my dashboard.

Along the top I have the Salesforce logo on the left, "Search Salesforce" box in the middle and "Enterprise Service Cloud", "Help & Training", "Setup" (which I cannot find refesh in) and "User Menu".
next line has "Home". 
Then the cases lists underneath. I suspect this is to do with the bespoke set-up for my company. :/
Christine MarshallChristine Marshall
Any chance you can post a screenshot?
Christine MarshallChristine Marshall
Are you in Classic or Lightning?
Michelle BerrierMichelle Berrier
Salesforce screenshot

Here's a screenshot - thank you for trying to help! I am not sure which version of Salesforce I am using - where can I find that?
Christine MarshallChristine Marshall
So from your picture it appears you are in Lightning but that looks like a Visualforce page. Are you the Admin for your organisation? Do you know who created the page? Probably a developer or consultant.
Michelle BerrierMichelle Berrier

Hi Christine,

Not admin - just a new user - this system was just introduced last week. Only 1 other colleague who works remotely has the same issue. The others (mixture of different offices and WFH) do not.

So this isn't something I can easily switch off it seems. I will try and find out more from whoever the administrator is.

Thanks!
Michelle

Christine MarshallChristine Marshall
No unfortunately not, it's probably going to be something a developer or the company that have set the system up is going to need to look into for you. Not something you can change yourself. Good luck!