Activity Timeline Buttons Not Visible On Account - Answers - Salesforce Trailblazer Community
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Christine MarshallChristine Marshall 

Activity Timeline Buttons Not Visible On Account

Posting for a friend! We've spent 2 hours troubleshooting and working through every resolution I've found online.

There are no buttons e.g. Log A Call, New Task, New Event on the Account activity timeline in Salesforce Lightning.

1) The activity buttons are visible on other objects e.g. Campaigns
2) There are NO record types for Tasks or Events.
3) There are record types on the Account object but our Sys Admin user has access to all of them and has a default chosen.
4) The buttons have been added to the Mobile & Lightning section of the page layout on ALL page layouts.
5) The global publisher layout has been updated to ensure all buttons/actions are available and is assigned to all users.
6) Although the Org default is set to Related Lists, our user has set her personal default to the Activity Timeline and can see the timeline (just no buttons).
7) Our Lightning record page is activated and assigned to our user.
8) We've tried removing and re-adding the Activities component. 

I am stumped... any ideas? 
 
Best Answer chosen by Christine Marshall
Sunil Kumar SirangiSunil Kumar Sirangi
User-added image

Does your Account Record Page has a chatter feed component? If not please add it to the page and see if you can get above the screen.

All Answers

Sunil Kumar SirangiSunil Kumar Sirangi
User-added image

Does your Account Record Page has a chatter feed component? If not please add it to the page and see if you can get above the screen.
This was selected as the best answer
Ahilesh RagavanAhilesh Ragavan
You have covered all the common causes,
Just giving it a shot - Did you try clearing the browser cache or may be use a different browser??
Christine MarshallChristine Marshall
@Ahilesh - firstly, thanks for acknowledging my troubleshooting!! 

I will ask her to do as you suggested. She's offline now (UK based) but I'll update every tomorrow. 
Christine MarshallChristine Marshall
@Sunil - thanks for your suggestion. She currently has Activites component in one tab, and Chatter in a different tab. She's offline now but I'll ask her to test this in the morning. 
Christine MarshallChristine Marshall
@Prasad - not sure why you have posted this here? What is the relevance to my question?