Second question, is there a way to set up routing so that the new chat would be available to all the sales reps available and one of them would take the chat vs it assigning to the most available. We have SF Lightening.
Thank you!!
Donna
2 answers
Thank you! I have read this. It's very helpful to a point. I've considered queue-based and skill-based. The problem is there's no documentation that says "here's all the connections needed to make this work".