'Comments' field behaviour when multiple Pardot accounts: Salesforce account config? - Answers - Salesforce Trailblazer Community
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Zoe FisherZoe Fisher 

'Comments' field behaviour when multiple Pardot accounts: Salesforce account config?

In a scenario where there is one master Salesforce & multiple Pardot accounts linked will the Comments field always default to the first value OR will Salesforce record multiple values and the value displayed will pull from the User viewing the field on a record?

We would like to create a robust and scalable 'Contact Us' process however I cannot find much information on the behaviour of the Comments field (Pardot Comments in SFDC). 

As with scores, grades, engagment etc. the Salesforce User who has access to Pardot can only see the information on the record that relates to the Pardot account that User has access to. But I am unsure if this is the case for the Comments field - it would be great if the Salesforce User who is 'Brand A' can only see the information in the Comments field that has come from the 'Brand A' Pardot account, and not any of the values that may have come from the other Brand's Pardot accounts. 

The information I have seen from Salesforce doesn't give me an answer regarding this specific field behaviour in this scenario: 

Comments field: This field is proprietary, and it maps to a Salesforce field that is read-only. Pardot is the master for this field, and it cannot be remapped to sync with other fields in Salesforce.

As with ownership, Salesforce is also the master database for all non-Pardot specific fields (everything but score, grade, Pardot campaign, etc.). If you have the same prospect record in Pardot (based on email address for accounts that do not allow multiple prospects with the same email address, and based on based on Lead ID or Contact ID for accounts that do) in two or more Pardot accounts, fields for which there are conflicts (different data in Pardot and Salesforce) will default to the Salesforce values.

So, my question is - will this field always default to the first value OR will Salesforce record multiple values and the value displayed will pull from the User viewing the field on a record?
Jayson MoralesJayson Morales
Hi Zoe,


Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Pardot group below to collaborate with the experts for best practice and advice.

https://success.salesforce.com/featuredGroupDetail?id=a1z3A000002vacDQAQ#a0L3000000Rq7JREAZ

Hope that helps.

Regards,
Jayson