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Paul ForesPaul Fores 

Using Lightning Emails for auto responses

Hi All,

I'm the System Admin for a Service Cloud instance.  I'm wanting to migrate our auto-response workflows that use Classic Email templates in the email alerts, to Lightning Email templates?

From what I've read on here, Lightning Emails aren't currently available for use in Email Alerts. So as I say, is there a way I can use Lightning Email Templates and create an auto-response through a Flow or Process instead?

Thanks 
Best Answer chosen by Paul Fores
Anuhya DigitalAnuhya Digital
Hi Paul,

Yes, sorry to inform you that they are not supporting yet. Please upvote below the idea
https://success.salesforce.com/ideaView?id=0873A000000EBHRQA4

Please check you are migration email templates may be required to change
https://help.salesforce.com/articleView?id=email_template_convert_from_SML_to_HML.htm&type=5 (https://help.salesforce.com/articleView?id=email_template_convert_from_SML_to_HML.htm&type=5)

Let us know if it helps you and mark it best if it helps you
Thanks, 
Bhanu Prakash
ForceLearn.com  (https://www.forcelearn.com)

All Answers

Anuhya DigitalAnuhya Digital
Hi Paul,

Yes, sorry to inform you that they are not supporting yet. Please upvote below the idea
https://success.salesforce.com/ideaView?id=0873A000000EBHRQA4

Please check you are migration email templates may be required to change
https://help.salesforce.com/articleView?id=email_template_convert_from_SML_to_HML.htm&type=5 (https://help.salesforce.com/articleView?id=email_template_convert_from_SML_to_HML.htm&type=5)

Let us know if it helps you and mark it best if it helps you
Thanks, 
Bhanu Prakash
ForceLearn.com  (https://www.forcelearn.com)
This was selected as the best answer
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