Service Cloud Specialist Superbadge Step 3 - Pulling Hair Out - Answers - Salesforce Trailblazer Community
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Dave HaneyDave Haney 

Service Cloud Specialist Superbadge Step 3 - Pulling Hair Out

I am on Step 3 Service Cloud Specialist Superbadge and have an error that I have been working on for 2 hours and just can't figure out.  Here's the error:

We can't find the Entitlement Name in the System Administrator Profile. Ensure the Entitlement Field is visible to the System Administrator Profile

I have checked the Sys Admin profile and it does have Visible access to that field in field level security.  

Any help is appreciated as I am totally stumped.
Best Answer chosen by Dave Haney
Jayson MoralesJayson Morales
Hi Dave,

Check the Field Level Security of the "Entitlement Name" field in the Case object. I'm sure that one is not visible to you. 

Hope that will resolve your issue.

Regards,
Jayson

All Answers

Jayson MoralesJayson Morales
Hi Dave,

Check the Field Level Security of the "Entitlement Name" field in the Case object. I'm sure that one is not visible to you. 

Hope that will resolve your issue.

Regards,
Jayson
This was selected as the best answer
Dave HaneyDave Haney
Wow!  2 second fix was all I needed; I changed that and passed the stage!  I was looking at the field level security in the Entitlement object.  I never thought to look in the Case object.  Thanks a ton!