an agents recieves a web lead, this is deemed "hot" exceept on first attempt that lead may have a call resolution of "no Contact" we do however want to try that client as son as possible, we cannot get this to route to the agents whilst still relataively hot for a predetermined number of times.
each source has their own importance, and during the course of a month that priority may change, except its an effort to change each queue priority.
Am sure there are others operating a call centre on Ssalesforce how did you tackle this problem?
9 answers
