Deleted products still showing in Lightning - how do I make these disappear from Lightning? - Answers - Salesforce Trailblazer Community
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Seth PartridgeSeth Partridge 

Deleted products still showing in Lightning - how do I make these disappear from Lightning?

We had a third party implementer setup our products, and they need to be completed redone. I mass deleted the products in setup. They're not visible in Classic, but all still visible in Lightning. 

View of All Products (no filters) in Classic:
No products exist in Salesforce Classic
50+ products still visible in Lightning
All products still visible in Lightning
When I go to edit a product in Lightning, I get the following error saying "entity is deleted":
entity is deleted
Can you help me figure out how to ensure these are really deleted, and then make the deleted products disappear in Lightning?

Thanks in advance! :)

 
Best Answer chosen by Seth Partridge
Seth PartridgeSeth Partridge
@Mar - I contacted support and found out that this is an unresolved known issue. You can help get this solved sooner by going to this link (https://success.salesforce.com/issues_view?id=a1p30000000jdsGAAQ) and checking the green box that says "This Issue Affects Me".
 

All Answers

Adrienne CutcliffeAdrienne Cutcliffe
Hey Seth,
Have you tried removing them from the recycle bin? Are they still appearing after that?
Seth PartridgeSeth Partridge
Great idea. I did this, and I am still getting the same error.
Adrienne CutcliffeAdrienne Cutcliffe
Hey Seth,
That's strange. Is there a refresh button on the list view?
Seth PartridgeSeth Partridge
Hi Adrienne,

Thanks for the reply. :) There is, I've clicked it, and nothing has changed.
Seth PartridgeSeth Partridge
Interesting. When I click delete on a product in the list view in Lightning, I get the following error:
"The product Banner Advertising Management can't be deleted because there are records that refer to it. You can mark the product as inactive instead.".

I've run reports for opportunities referencing products, and it looks like there aren't any. Where can I see where these records are referenced? 
Marisol Esquivel SantosMarisol Esquivel Santos
Could yo solve this?
Seth PartridgeSeth Partridge
@Mar - I contacted support and found out that this is an unresolved known issue. You can help get this solved sooner by going to this link (https://success.salesforce.com/issues_view?id=a1p30000000jdsGAAQ) and checking the green box that says "This Issue Affects Me".
 
This was selected as the best answer
Marisol Esquivel SantosMarisol Esquivel Santos
Thanks a lot
Claire RadnorClaire Radnor
I am having this same problem too! We are having to switch to classic to do quotes.  Not good for the money invested in salesforce. 
Pooja ChowhanPooja Chowhan
I am also facing same issue. Please let me know is there any workaround ?
Tara MartaTara Marta
I am also having this issue. Please let me know if anyone has resolved this bug? Thank you.