Receiving the following message when attempting to relate an event in outlook to a contact in Salesforce using Lightning for Outlook: "We couldn't relate your event to this record. Please try again. Confirm to retry." - Answers - Salesforce Trailblazer Community
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Terry BourqueTerry Bourque 

Receiving the following message when attempting to relate an event in outlook to a contact in Salesforce using Lightning for Outlook: "We couldn't relate your event to this record. Please try again. Confirm to retry."

Receiving the following message when attempting to relate an event in outlook to a contact in Salesforce using Lightning for Outlook:  "We couldn't relate your event to this record.  Please try again.  Confirm to retry."
Martin KeatingMartin Keating
Terry,

Are you able to see a log of the user's login history on their user detail page? It should be labeled as the Outlook client. If not, it may be that it's not able to connect to Salesforce.
Terry BourqueTerry Bourque
I'm able to relate emails without issue.  Cannot relate events.  Tried several scenarios and had the same result.  My user history shows a connection using Lightning for Outlook.
Martin KeatingMartin Keating
Terry,

The fact that you can do emails but not events could provide a clue. Can you check to see if there is any different behavior expected around events in your org compared to emails (tasks)? They could be in the form of:
  • A validation Rule
  • A workflow Rule
  • An Apex trigger
  • Body/content is too large (Description field)
Lisa DavisLisa Davis
I have the exact same problem.  Emails can be related fine but events can not be related.  using outlook 365
Brent HunterBrent Hunter
I have this same problem too.
Ramesh VaratharajRamesh Varatharaj
Hi Team, i am going through same error. any one have a solution for this please?
Mark WrightMark Wright
We seem to be having this issue to intermittently as well