Unable to login to LexiLoader on Mac - Answers - Salesforce Trailblazer Community
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John CartyJohn Carty 

Unable to login to LexiLoader on Mac

Hi there;

New SFDC Developer org, Winter '14
Able to log in and see all data

Just downloaded Lexiloader to Mac OSX v10.8.5.  Lexiloader unable to connect;   "Error Logging into Salesforce.  Please check your username and password"   Both username and PW work fine logging in from salesforce.com

Found KB suggesting I include security token wtih login.  Is this necessary?

Can't find "Reset Security Token".  Per Knowledge Article below, there are five possible reasons for it.  Before I chase all this down, any thoughts?

Thank you!





Reset Security Token is Missing

Knowledge Article Number: 000182450


Description
Why is the "Reset Security Token" option not available?


Resolution
There are a few reasons why this option is not available in the navigation pane. Note this would also cause a security token to NOT be received via email upon reset of the user's password:


  SSO is enabled for the org: If SSO is enabled, security tokens are not used, so it would not be available as an option.

  IP Restrictions are enabled for the Profile: This also would result in the disablement of the Security Token.

  The User's Profile is corrupted: If neither of the above options are true/apply, try editing the profile and then saving it without making any changes at all. This will "reset" the profile, and might result in the token option being available.

  The Users Profile has the IP Range Related List with an entry of 0.0.0.0 to 255.255.255.255 , which totally opens the Ip's on the profile.

  ID confirmation may have been disabled or if re-enabled a permission was not set correctly. Please contact salesforce.com customer support to ensure that the appropriate permissions are active on your Org.


Luobei ZhuLuobei Zhu
Hi John,

Adding your IP as a trusted IP should eliminate the need to include a security token.
Setup > Security Controls > Network Access
https://help.salesforce.com/htviewhelpdoc?id=security_networkaccess.htm&siteLang=en_US (https://help.salesforce.com/htviewhelpdoc?id=security_networkaccess.htm&siteLang=en_US)

If this were anything other than your Developer org, I'd suggest following those steps to enable the Reset Security Token functionality.