Is there a way to add multiple emails/addresses for a contact to a campaign? - Answers - Salesforce Trailblazer Community
Trailblazer Community
Ask Search:
Mike CampMike Camp 

Is there a way to add multiple emails/addresses for a contact to a campaign?

A customer wants to be able to send mail or email to both work and home for certain contacts.  But you can only add a contact as a campaign member once.
Pratik MunotPratik Munot
It is possible through Custom email field.
Johan YuJohan Yu
By default, salesforce only have 1 email address in Contact.
How do you currently store the multiple email address?
Phil WaltonPhil Walton
Great question Michael! I have a similar situation where I have Contacts with multiple email addresses and sometimes I want to send a Mass email to one of those alternative addresses. I have used the standard Mass Email, and also use Vertical Response. I dont think this is an option for any of these, or any other app I have used over the years.
I can see why things are the way they are. But finding an alternative involves doing something quite illogical, that I really dont want to do!
I can see that certain functionality relies on the single email address, e.g. like 'Unsubscribe' - If a recipient asks to be taken off the mailing list, is that for one email or all, etc.
What is your solution at present?
Phil
Phil WaltonPhil Walton
BTW - I did a quick search for any other solutions or Apps that could help,and I dont see any. Or even any Ideas, so it may be worth logging there.
Mike CampMike Camp
Johan, In this case they are using the Nonprofit Starter Pack. It loads several email fields into the contact. Thanks, Mike Camp
Mike CampMike Camp
Phil, This is a new request, so there is no solution currently. I think the mass email with 2 mass email list views base on the campaign (one for primary and one for secondary) might work. Not best solution, but with a checkbox like CCSecondaryEmail to help filter the second list view it might work. Thanks, Mike
Johan YuJohan Yu
Michael, actually why need to add multiple email into campaign? SInce broadcast email not related to Campaign.

Phil WaltonPhil Walton
I think the problem will be that the email will ONLY ever be sent to the main standard email field of the Contact/Lead. There is no way that I know that will send a Mass email to the email address on a custom field. 
Some people have used this suggestion but I dont think it will quite help your needs...
(https://success.salesforce.com/answers?id=90630000000grpLAAQ)
Phil WaltonPhil Walton
Michael, I have logged this suggestion on Ideas, please Vote it up, and add any comments. Fingers crossed for Summer '14.
Pratik MunotPratik Munot
Great Phil!
Mike CampMike Camp
Juhan, You can use the campaign as part of the filter for a mass email list view. Mike
Johan YuJohan Yu
Michael, Yes we can create view Filter By Campaign, but I thought it always will send email to "Email" field
Phil WaltonPhil Walton
Oops sorry I forgot to actually add the link to the Idea...
https://success.salesforce.com/ideaView?id=08730000000kzLyAAI
Mike CampMike Camp
Johan, It appears that if you remove email from the fields displaying and add the alternate email field on the mass email list view. Mass email uses that address. At least that is what happened in my testing. Thanks
Phil WaltonPhil Walton
Hi Michael, I just tested this also, but it only went to the standard email address, even though it was not in the View.
This is stated also in these help notes https://help.salesforce.com/HTViewHelpDoc?id=email_mass_notes.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=email_mass_notes.htm&language=en_US
Mike CampMike Camp
Phil,
You are correct, I used two different emails, but had one automatically forwarding to the other, so it looked like it worked.  I guess We'll have to try List views, RedKite's Export to Excel (http://www.redkitetechnologies.com/apps/export-to-excel/) and a external emailer.  In the future, I may look at writting something in VF/apex.
Thanks
Johan YuJohan Yu
Hi Michael, thanks for sharing.
I am reading "Mass email can only be sent to an address in a standard email field. Mass email using a custom email field is not supported.", how it will work using custom email address and how it follow "HasOptedOutOfEmail" field.
Johan YuJohan Yu
I just test, if the contact do not have email address in standard email field, the contact will not shown in mass email view.
Phil WaltonPhil Walton
Hi Michael
I am hoping to test and review that App this week...will add it to my blog asap!
However, I think the issue is going to be that if you use an external emailing tool, you wont get the updates onto your Salesforce Contacts/Leads. You may be able to export the record ID out of SFDC and into the other mass email tool, then do an update, but it is also a bit messy.
I think unless SFDC implement the Idea then any workarounds are going to be a messy! Sorry we cant help you more!
Phil
Phil WaltonPhil Walton
Hi Michael
Just has a look and reviewed the App...if anyone is interested...
https://appexchange.salesforce.com/listingDetail?listingId=a0N30000009vl1ZEAQ&revId=a0S3000000HofqXEAR&tab=r (https://appexchange.salesforce.com/listingDetail?listingId=a0N30000009vl1ZEAQ&revId=a0S3000000HofqXEAR&tab=r)
Not the kindest review I have ever done.
Phil
Johan YuJohan Yu
Hi Phil, just curious what is the relatiuon between this app ExportToExcel with initial Michael question on add multiple emails/addresses for a contact to a campaign?
And, personally I do not prefer to 'dirty' my Salesforce instance for app not really needed, where we can reach it with a workaround.
Phil WaltonPhil Walton
Hi Johan
The simple answer to that is 'it wont resolve the issue'!
Michael said he had planned to use it, and so I added my review that stated actually it is not a great App anyway, so I am suggesting also that he does not use it.
There is no simple resolution to Michael's question, only to hope that SFDC implement the Idea we raised.
Hope that clarifies it.
Phil
Johan YuJohan Yu
Hi Phil, thanks, just voted!
Christopher BurgessChristopher Burgess
Just hit this problem, it's really ridiculous.  None corporate accounts (person accounts) are likely to have more than one email address.

We can save the data in a custom field but can't use it in Salesforce.
Clara BeckClara Beck
Yes, for that you need to contact reputed brand who can provide you email addresses and other marketing contacts. If you ask me, then I would recommend Thomson Data, a leading B2B email list (https://www.thomsondata.com/list/b2b-mailing-list.php) provider. They are committed to offer cost effective data services that can help companies expand reach to new prospects and also enhance communication with existing customers.
 
George michaelGeorge michael

We have real time experince having reputed brand email address for b2b camapign(https://www.spanglobalservices.com/b2b-email-list) to drive your business into next level. I perosonally recommend for bounce free campaign and data driven marketing at Span Global Services.They satisify customers needs and goals really that make business sense.Interact with exisiting customers to know more before purchaing email address.
richard charlesrichard charles
Hi, we have an updated b2b email database for your business, to increase the ROI. I would like to advise you to try this email sample to boost your ROI and to increase the campaign target. To check the free trail contact us by https://www.hcmarketers.com
Lisa AngelaLisa Angela
Many of the indivduals we are sending our email campaigns to have multiple email addresses (either a personal and work, or a work email and an assistant, sometimes multiple assistants, etc.).  Before, we were able to send the same message to up to three different email addresses under one contact, by labeling the emails as "work", "home" and "other".
 
Now that eSalesData (https://www.esalesdata.com)has updated and changed their contacts to only having 1 email address per contact, we are unable to properly reach our intended audience.  
 
This significantly reduces the functionality of eSalesData for our business and we have already started looking at other options.