
I know how to update the "automated case user" in support settings under the cases, but I would like to see if there is a way to assign a queue or a team to that setting.
Why? Right now it looks like I update all the cases in SF because of the auto-response rules I have set up. Therefore I see all the cases in SF Touch since it looks like I recently viewed them.
I'm thinking if I can update the "automated case user" to a group of people then everyone will be able to view the cases on their mobile devices too.
Thanks for your help!!
T
7 answers
Hey Therese,