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Hi,

 

I know how to update the "automated case user" in support settings under the cases, but I would like to see if there is a way to assign a queue or a team to that setting.

 

Why?  Right now it looks like I update all the cases in SF because of the auto-response rules I have set up.  Therefore I see all the cases in SF Touch since it looks like I recently viewed them. 

 

I'm thinking if I can update the "automated case user" to a group of people then everyone will be able to view the cases on their mobile devices too.

 

Thanks for your help!!

 

7 answers
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  1. Aug 23, 2013, 3:06 AM
    Hey Therese,

     

    Your need makes sense but unfortunately I don't know if that is possible in Salesforce without using code, since it is such a strange ask  =(

     

    Sorry!

     

    David
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