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Charlotte FreemanCharlotte Freeman 

Profile missing

I have 4 different profiles set up in my org, but after the maintenance update, I am now missing two of those profiles I created.   Customer support has not responded to my problem....HELP!
Elizabeth DavidsonElizabeth Davidson
first- profiles should not be affected by an update. My guess is a local issue.

First- go to the profile page.  Check the drop down- do you have it set on a custom view?  All Profiles? Active Profiles?  Perhaps the missing ones are not part of this view or are not active-- change to All profiles and see if it is there.  If you have a lot of profiles, remember you may need to click on More at the bottom of the page.

Second - Clear out your cache (and preferably cookies too).  This is a standard answer for when things go missing on pages that you expect to see there.  

Third - is there another admin?  Check the recycling bin to make sure someone else didn't delete them by accident.

Charlotte FreemanCharlotte Freeman
First of all, I am the only Admin, so these would not be deleted.   The profiles are set up in the PROFILES section of Salesforce., but when I go to the upper right corner drop down and click to see all the profiles listed so I can switch between them for support issues, two of the four profiles that were created are no longer visible.   I have the SYSTEM ADMIN provile, the VESTCOM SALES profile, VESTCOM EXECUTIVE profile, and VESTCOM MARKETING profile, and the last two are no longer visible.   I use those to test out sharing and setup options for each profile type.
Elizabeth DavidsonElizabeth Davidson
Would you please provide a screen shot? 

Charlotte FreemanCharlotte Freeman
- User-added image
Elizabeth DavidsonElizabeth Davidson
What you are looking at there is Apps - not profiles...  you could name them the same, but they're not.  A profile does not create an App but can control what Apps are available to be seen in this dropdown.
Steve MolisSteve Molis
Are you referring to User Profiles (the thing that constrol system permissions)?  

or Chatter Profile pages (the page that displays a users Chatter Feed)?

or are you just referring to items that appeared in the Recent Items list in the Left Sidebar?
Charlotte FreemanCharlotte Freeman
So....what happened to my APPS then?   They are no longer visible, and this is how we set up different types of users.  
Charlotte FreemanCharlotte Freeman
If you look at the far right side of the screen in the drop down menu, I had 4 different PROFILES/APPS of different types of users in my organization.   Now there are only two...VESTCOM SYSTEM ADMINISTRATOR, and VESTCOM SALES.   Formerly I had VESTCOM EXECUTIVE and VESTCOM MARKETING.   Where did these last two go after the maintenance update?
Steve MolisSteve Molis
Check the App settings on your user profile. 

User Profiles Overview

Available in: Enterprise, Unlimited, Developer, and Editions

A profile contains user permissions and access settings that control what users can do within Salesforce, the partner portal, and the Customer Portal.

Depending on which profile user interface is enabled in your organization, you can:

You can also change permissions in multiple profiles from the list view.

Profiles control:
  • Which standard and custom apps users can view
  • Which tabs users can view
  • Which record types are available to users
  • Which page layouts users see
  • Object permissions that allow users to create, read, edit, and delete records
  • Which fields within objects users can view and edit
  • Permissions that allow users to manage the system and apps within it
  • Which Apex classes and Visualforce pages users can access
  • Which desktop clients users can access
  • The hours during which and IP addresses from which users can log in
  • Which service providers users can access (if Salesforce is enabled as an identity provider)
Chatter customers (users with the Chatter External User profile) can only see groups they belong to and people in those groups; they can't see any Salesforce information. If your organization uses a custom domain or IP restrictions, it's recommended that users with the Chatter External User log in using single sign-on.

Every organization has standard profiles. In Contact Manager, Group, and Professional Edition organizations, you can assign standard profiles to your users, but you can't view or edit the standard profiles or create custom profiles. In Enterprise, Unlimited, and Developer Edition organizations, you can use standard profiles, or create, edit, and delete custom profiles. For standard profiles, only certain settings can be changed.

Each standard or custom profile belongs to exactly one user license type.

Charlotte FreemanCharlotte Freeman
Where do I find that?   I have a user open in EDIT mode, and I don't see where to check for an APP setting.
Steve MolisSteve Molis

Working in the Enhanced Profile User Interface Overview Page

Available in: Enterprise, Unlimited, Developer, and Editions

Assigned apps, standard objects, tabs, and Visualforce are not available in

User Permissions Needed
To view profiles:View Setup and Configuration
To delete profiles and edit profile properties:Manage Users

In the enhanced profile user interface, the profile overview page provides an entry point for all of the settings and permissions for a single profile. To open the profile overview page, click Your Name | Setup | Manage Users | Profiles and click the profile you want to view.

From the profile overview page, you can:

Steve MolisSteve Molis

Searching in the Enhanced Profile User Interface

Available in: Enterprise, Unlimited, Developer, and Editions

The following items don't appear in searches when using the enhanced profile user interface with standard objects, assigned apps, tabs, Visualforce page access settings, and desktop client access settings.

User Permissions Needed
To find permissions and settings in a profile:View Setup and Configuration

On any of the profile pages, type at least three consecutive letters of an object, tab, permission, or setting name in the Find Settings... box. The search terms aren't case-sensitive. As you type, suggestions for results that match your search terms appear in a list. Click an item in the list to go to its settings page.

You can search for:
Assigned appsType sales in the Find Settings box, then select Sales from the list.
ObjectsType Acco, then select Accounts.
Fields (Find the object that the field is part of.)To find the Description field for accounts, type acco, select Accounts, and scroll down to Description under Field Permissions.
TabsType rep, then select Reports.
App permissionsType lEaD, then select Import Leads.
Apex class access settingsType apex, then select Apex Class Access.
Visualforce page access settingsType VISU, then select Visualforce Page Access.
System permissionsType api, then select API Enabled.
Desktop client access settingsType des, then select Desktop Client Access.
Login hours and login IP rangesType log, then select Login Hours or Login IP Ranges.

Or type ip r, then select Login IP Ranges.

Service providers (available only if Salesforce is enabled as an identity provider)Type serv, then select Service Providers.

If no results appear in a search:

  • The permission, object, tab, or setting you're searching for may not be available in the current organization.
  • The item you're searching for may not be available for the user license that's associated with the current profile. For example, if a profile's user license is High Volume Customer Portal User, it doesn't include the “Modify All Data” permission.
  • Be sure your search terms have at least three consecutive characters that match the name of the item you want to find.
  • Be sure the search term is spelled correctly.
Steve MolisSteve Molis
I would also check with the Admin or whoever set up your SFDC Org and check the Setup Audit Trail to see if anyone with Admin access or Customize App permission has made any changes. 

Monitoring Setup Changes

Available in: Contact Manager, Group, Professional, Enterprise, Unlimited, Developer, and Editions

In, the setup audit trail history only audits setup changes for features that are included in

User Permissions Needed
To view audit trail history:“View Setup and Configuration”

The setup audit trail history helps you track the recent setup changes that you and other administrators have made to your organization. This can be especially useful in organizations with multiple administrators.

To view the setup audit trail history, click Your Name | Setup | Security Controls | View Setup Audit Trail. To download your organization’s full setup history for the past 180 days, click the Download link.

The setup audit trail history shows you the 20 most recent setup changes made to your organization. It lists the date of the change, who made it, and what the change was. Additionally, if a delegate (such as an administrator or customer support representative) makes a setup change on behalf of an end-user, the Delegate User column shows the delegate's username. For example, if a user grants login access to an administrator and the administrator makes a setup change, the administrator's username is listed.

The setup audit trail history tracks the following types of changes:

SetupChanges Tracked
  • Company information, default settings such as language or locale, and company message changes
  • Multiple currency setup changes
  • User, portal user, role, permission set, and profile changes
  • Email address changes for any user
  • Deleting email attachments sent as links
  • Creating, editing, or deleting email footers
  • Record type changes, including creating or renaming record types and assigning record types to profiles
  • Changes to divisions, including creating and editing divisions, transferring divisions, and changing users’ default division
  • Adding or deleting certificates
  • Domain name changes
  • Enabling or disabling Salesforce as an identity provider
  • Changes to user interface settings, such as collapsible sections, Quick Create, hover details, or the related list hover links
  • Page layout and search layout changes
  • Changes made using inline editing
  • Custom field and field-level security changes, including changes to formulas, picklist values, and custom field attributes like the format of auto-number fields or masking of encrypted fields
  • Changes to lead settings, lead assignment rules, and lead queues
  • Changes to activity settings
  • Changes to support settings, business hours, case assignment and escalation rules, and case queues
  • Any changes made by Customer Support at your request
  • Changes to tab names, including tabs that you reset to the original tab name
  • Changes to custom apps (including Service Cloud console apps), custom objects, and custom tabs
  • Changes to contract settings
  • Changes to forecast settings
  • Enabling or disabling Email-to-Case or On-Demand Email-to-Case
  • Changes to custom buttons, links, and s-controls, including standard button overrides
  • Enabling or disabling drag-and-drop scheduling
  • Enabling, disabling, or customizing similar opportunities
  • Enabling or disabling quotes
  • Changes to data category groups, data categories, and category-group assignments to objects
  • Changes to article types
  • Changes to category groups and categories
  • Changes to Salesforce Knowledge settings
  • Changes to ideas settings
  • Changes to answers settings
  • Changes to field tracking in feeds
  • Changes to campaign influence settings
  • Activating or deactivating critical updates
  • Enabling or disabling Chatter email notifications
  • Enabling or disabling Chatter new user creation settings for invitations and email domains
Security and Sharing
  • Public groups, sharing rule changes, and organization-wide sharing, including the Grant Access Using Hierarchies option
  • Password policy changes
  • Session settings changes, such as changing the session timeout setting
  • Changes to delegated administration groups and the items delegated administrators can manage. Setup changes made by delegated administrators are tracked as well.
  • How many records a user emptied from their Recycle Bin and from the organization's Recycle Bin
  • Changes to SAML (Security Assertion Markup Language) configuration settings
  • Changes to Salesforce certificates
  • Enabling or disabling identity providers
  • Changes to service providers
Data Management
  • Mass delete use, including when a mass delete exceeds the user's Recycle Bin limit of 5000 deleted records. The oldest, excess records will be permanently removed from the Recycle Bin within two hours of the mass delete transaction time.
  • Data export requests
  • Use of the campaign member import wizard
  • Mass transfer use
  • Changes to analytic snapshots, including defining, deleting, or changing the source report or target object on an analytic snapshot
  • Import wizard use
  • Changes to Apex classes and triggers
  • Changes to Visualforce pages, custom components, or static resources
  • Changes to custom settings
  • Changes to remote access definitions
  • Changes to Sites settings
Various Setup
  • Creation of an API usage metering notification
  • Changes to territories
  • Changes to Workflow & Approvals settings
  • Changes to approval processes
  • Creation and deletion of workflow actions
  • Changes to Visual Workflow files
  • Packages from AppExchange that you installed or uninstalled
Using the application
  • Changes to account team and opportunity team selling settings
  • Activation of Google Apps services
  • Changes to mobile configuration settings, including data sets, mobile views, and excluded fields
  • A user with the “Manage Partners” permission logging into the partner portal as a partner user
  • A user with the “Edit Self-Service Users” permission logging into the Salesforce Customer Portal as a Customer Portal user
  • Enabling or disabling a partner portal account
  • Disabling a Salesforce Customer Portal account
  • Enabling or disabling a Salesforce Customer Portal and creating multiple Customer Portals
  • Creating and changing entitlement processes and entitlement templates
  • Enabling or disabling self-registration for a Salesforce Customer Portal
  • Enabling or disabling Customer Portal or partner portal users
Steve MolisSteve Molis
 @Charlotte Freeman are you all set with this or do you still need help?