New weird - trying to delete a queue; error says I can't due to Opportunities??? - Answers - Salesforce Trailblazer Community
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Jennifer NelsonJennifer Nelson 

New weird - trying to delete a queue; error says I can't due to Opportunities???

Queues aren't even Opportunity related...any ideas?

Error message when trying to delete a Queue

Of course, when you chain into one of the Account or Oppty hyperlinks, you get no valuable clues.

We do have some association in the background of Cases to Opportunities for some Sales Support issues but this Queue that I am trying to delete has *never* been linked to any Cases...it was created in error and has no value.

Any input would be greatly appreciated.
Nash ZgonjaninNash Zgonjanin
Somme of records have Queue as Owner.
Check Cases first.

Regards,
Nash
Jennifer NelsonJennifer Nelson
Hi @NZgon - thank you for the reply.  Queues can only apply to Leads, Cases, Service Contracts or Custom Objects.  They cannot apply to Accounts nor to Opportunities.  There are no Cases that have that Queue as an Owner; we even went on the back end and checked to make sure there weren't any flagged as Deleted...
Nash ZgonjaninNash Zgonjanin
Just click on one of those listed in your picture and check how Queue influence it.
Maybe you have users attached to Queue, delete them from Queue definition too.
Try to clean evrithing around queue before you try delete.

Marco (werewolf) CasalainaMarco (werewolf) Casalaina
Perhaps the relationship is a little more subtle.  You're right that a queue can't own an Opportunity or Account; however a queue is actually a form of group, and it is possible that these objects have been shared with that queue's corresponding group.  So I'd suggest you check out the sharing settings on those objects and see if there are any manual shares that look suspicious.
Jennifer NelsonJennifer Nelson
@NZgon - truly many thanks for the responsiveness, but please make sure to read my entire thread - not a newbie here - I do know how to click into an object to get more details, but, as I stated "Of course, when you chain into one of the Account or Oppty hyperlinks, you get no valuable clues."

@
werewolf - many thanks - you have jogged my decaffeinated brain...that is exactly the issue - it was the Public Group that the Queue was shared to!  Phew!  Thanks!
Nash ZgonjaninNash Zgonjanin
My appologise if I have hurt your fillings, Janifer.
Intention was to help you and direct you to diferent approach and if you have read my lat post I told you  "Maybe you have users attached to Queue, delete them from Queue definition too.
Try to clean evrithing around queue before you try delete."
what was raly case just in group form.

All the best.
Nash