What is so good and unique about Salesforce ? - Answers - Salesforce Trailblazer Community
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Jyoti kumariJyoti kumari 

What is so good and unique about Salesforce ?


Hi,

Can anybody let me know, as to what is the reason for so much of hype about Salesforce.

What all things are so unique about it ?

I havent got an answer for it for really long, so would be really gratefull if somebody answers this.

Thanks,
Sami EllongSami Ellong
As an implementation consultant, the greatest aspect of Salesforce is the flexibility of the platform. It doesn't do everything you want out of the box, but if you're will to invest some time into customizing it, you can get it to do all kinds of things that it wasn't initially intended to do.

Salesforce is what you make of it, and that's what makes it so great. Yes it has certain limitations, but those can usually be overcome with a 3rd party tool or custom development. 

For those that don't have access to developers, the out of the box configuration is very powerful and lets administrators accomplish many things quickly which would take weeks using legacy software (think adding a new field, or creating a new report).


Jeff MayJeff May
From a User's perspective, it is one of the 'industry standards' so knowing how to work with Salesforce helps ensure you have the skills for career growth. 

Oh, and let's not forget this awesome Community!  Who else has that???
Jyoti kumariJyoti kumari
 Yeah right @Jeff, Thanks @Sami,

But if somebody asks me , what is Salesforce capable of doing, what should I say in that case ?
Besides the fact that it can be customized.

Thanks,


Sami EllongSami Ellong
At its core Salesforce does the following:

Sales: Allows you to manage multiple sales processes for various business divisions all in one system. It provides tools for collaboration around sales opportunities and reporting for pipeline and forecasting.

Marketing: Manage marketing campaigns and measure ROI. Salesforce integrates with very powerful marketing automation tools such as Eloqua and Marketo and they leverage your salesforce data to create marketing segments and send out targetted messaging to your customers.

Service: Manage customer service cases. You can run an entire customer care department off of Salesforce. This can include integration with phone systems so your agents can get screenpops and know exactly who is calling.

All of these core features also involve Chatter which is a collaboration tool. It allows you to have discussions on specific records in the system with your colleagues, eliminating the need for emails and providing greater visibility.

Sara DiazSara Diaz
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.  It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more.

Over 150,000 companies, both big and small, are growing their business with Salesforce.

Its unique multi-tenant architecture allows the following 4 key benefits for the companies during integration phases:

Rapid time to value
Simplicity
Flexibility and choice
Proven success 

Look into the below blog for more information about the unique benefits of using Salesforce as well as why Salesforce has a clear advantage over its competitors.

http://fusionsystemsinc.com/salesforce/index.php/unique-benefits-of-using-salesforce/
 
Want to know more salient features of Salesforce, the below articles helps you understand that in great detail as it talks about the 8 key highlights and features of Salesforce

https://www.forcetalks.com/blog/what-are-the-salient-features-of-salesforce/

Do also look into the below article if you would like to learn about why you should move your business to Salesforce

https://www.forcetalks.com/blog/why-should-i-move-my-business-to-salesforce/

To answer your question about is the Salesforce hype justified, look into the below article by Haroon Ahmad who says - one of the key reasons is that Salesforce has managed to do something that almost no technology company has achieved since the start of computing….developed a broad platform and an ecosystem which is loved and respected by both the Business and the Technology communities.

https://www.accionlabs.com/articles/2018/4/10/is-the-salesforce-hype-justified