Jon,
I think this will be helpful.
Try these things also this link Click here for Tips and common questions on Security Token.Q: When I go to setup > my personal information I do not see anything related to security tokens at all. Why?
A: There are a few reasons why this option is not available in the navigation pane. Note this would also cause a security token to NOT be received via email upon reset of the user's password:
- SSO is enabled for the org: If SSO is enabled, security tokens are not used, so it would not be available as an option.
- IP Restrictions are enabled for the Profile: This also would result in the disablement of the Security Token.
- The User's Profile is corrupted: If neither of the above options are true/apply, try editing the profile and then saving it without making any changes at all. This will "reset" the profile, and might result in the token option being available.
- ID confirmation may have been disabled or if re-enabled a permission was not set correctly. Please have salesforce.com customer support ensure that the appropriate permissions are active on your Org.Thanks
