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Topics#Desktop IntegrationKathy Webster's Question
Kathy Webster (Canadian Cancer Society - Saskatchewan Division) asked in #Desktop Integration
Oct 9, 2012, 11:59 PM

How do I cancel Salesforce for Outlook sync on an inactive user?

I'm a CRM Admin & have inactivated a user.  I now see his email is still active & his Salesforce for Outlook sync is still running. His logins to Outlook are creating logins to Salesforce.  The only way I can see  to cancel his Salesforce for Outlook is if I'm logged in as him in CRM.  So I would re-activate him, login as him (will that work on a re-activated user?), change the settings, then inactivate him again.  Is there a better/faster way to do this?
1 answer
  1. Arijit Majee (Snowflake Inc)
    Oct 10, 2012, 12:31 AM
    Hello Kathy,

     

    old post from shell black,

     

    http://success.salesforce.com/questionDetail?qId=a1X30000000IBYyEAO

     

    Shell Black

     

    I guess it depends if you want to just stop the sync for one person, stop the sync for everyone or uninstall the connector just for one user.

     

     

    If you want to stop the sync for one user but keep the connector installed you could change the password that Outlook is using to log into Salesforce in the background. I believe in Outlook it's under Tools > Salesforce Options

     

     

    or

     

     

    uninstall the connector completely:

     

     

    https://login.salesforce.com/help/doc/en/outlookcrm_uninstall.htm

     

     

    or 

     

     

    change the what globally syncs for your organization in (for example if you want to globally stop syncing tasks and calendar events):

     

     

    Setup > Administration Setup > Desktop Administration > Outlook Configurations

     

     

    One other variable - it depends on which VERSION of the outlook connector you are using: "Salesforce for Outlook" or the older "Connect for Microsoft Outlook"

     

     

    Because there are two flavors - leverage help as needed...

     

     

    I hope that helps!

     

     

    http://www.shellblack.com/salesforce/

     

     

    http://success.salesforce.com/questionDetail?qid=a1X30000000I2PtEAK
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