A little history...
I was on an XP PC and had the BCC feature working fine. (using Outlook 2007)
I added the VB macro code and emails I sent and received were copied properly to SF.
No problem.
I have recently got a new PC running Win7 64-bit. (Outlook 2010)
I setup the BCC VB macro the same as before but have never got the auto BCC feature to work.
I double-checked the Email to Salesforce address several time. It's should be good.
All looks fine but I must be missing something somewhere.
A colleague of mine in another country is also using Win7 and is successful with the auto BCC feature.
He had a look at my setup but didn't see any obvious problem.
Anyone have any ideas, or seen the same problem?
Thanks!
Ed
3 answers
Hey Ed,
You are correct that "send and add" is a function of Outlook Connect. I would still suggest this as a possible solution for you though. You can configure the set up to not allow the syncing of data (in either direction). Essentially, Outlook Connect can be used with it's sole function to copy your emails to Salesforce.
To answer your question though - I don't see why your Email to Salesforce address isn't working. Have you checked to see if any items are in the "Unresolved" list in salesforce? Is the email address you are emailing from listed on the email to salesforce acceptable addresses? The email address should function properly regardless of the system or program you are using to send email... data sent via email is the same no matter the software that sent it. I would say there is an email issue: either email is not going out properly on your end, or Salesforce is not accepting your email. There is some kind of miscommunication with your emails.
