I am using Email to Salesforce. I have configured incoming email on an opportunity to forward a copy to my account. It arrives, but it is designated as a task. Once I resolve it, how can I have it converted as an email in the category of emails rather than having it as a completed t ask in the task category,
Your Name>Setup>Personal Setup>Email>My Email to Salesforce:
Info:
If you use a company-provided or third-party email address, use Email to Salesforce to save emails as activities on lead, contact, opportunity, and other records in salesforce.com.