Both these legacy systems have the ability to create/modify customer data. So if we rolled out SFDC whilst keeping the old systems running, we would need some strategy to manage master data (i.e. customer records added/modified in one system) I am reluctant to get into integration because of the time to implement, cost, fragility of the old systems and the fact that it's a temporary situation until the legacy systems are decommissioned.
Does anyone have a similar story or any advice?
1 answer
Get a Consultant! This is the best advice anyone can give you. :)
Integrations can be messy beasts at best. We are a Salesforce team of 6 at my company and our migrations are always the biggest pain we undergo. It is a huge drain on resources for several weeks prior as you scope out what needs to migrated, convey that to the rest of the company, train the users, cleanse the old/bad data, migrate it and then support it. Better to focus your efforts on supporting it after the fact and get a consultant to do all the dirty work up front.
