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Nutthawan PiphuannokNutthawan Piphuannok 

Can't be able to create a Case in my Developer Edition

Dear Everyone 

I have been trying to open a Case to Salesforce team in order to enable me to access Lightning App Builder but once I click at "Open a Case" then it directed me to login page again. Then I entered my user  and password and then landed to normal salesforce page. 
Please help me.

 
Best Answer chosen by Nutthawan Piphuannok
Sumit KawSumit Kaw
What version of Salesforce You are using .


In case you are using developer edition, then you cannot raise a case with salesforce Support.This is something that comes up very often but unfortunately developer edition wont help. You need to have a paid version preferrably Enterprise edition to raise a case. Since Lighting App Builder is still in pilot,i believe you would have to wait. 

All Answers

Shrinivas KalkoteShrinivas Kalkote
From which environment you are trying to log case? It should be prod or DE
Sumit KawSumit Kaw
What version of Salesforce You are using .


In case you are using developer edition, then you cannot raise a case with salesforce Support.This is something that comes up very often but unfortunately developer edition wont help. You need to have a paid version preferrably Enterprise edition to raise a case. Since Lighting App Builder is still in pilot,i believe you would have to wait. 
This was selected as the best answer
Pritam ShekhawatPritam Shekhawat
+All,
You can't  submit the case from Developer edition,Salesforce doesn't provide technical support to Develper edition.
See the below link,

https://help.salesforce.com/apex/HTViewHelpDoc?id=overview_de.htm&language=en_US (https://help.salesforce.com/apex/HTViewHelpDoc?id=overview_de.htm&language=en_US) (https://help.salesforce.com/apex/HTViewHelpDoc?id=overview_de.htm&language=en_US (https://help.salesforce.com/apex/HTViewHelpDoc?id=overview_de.htm&language=en_US))

You can log a case with the following steps,

http://help.salesforce.com/apex/HTViewSolution?id=000123530&language=en_US (http://help.salesforce.com/apex/HTViewSolution?id=000123530&language=en_US) (http://help.salesforce.com/apex/HTViewSolution?id=000123530&language=en_US (http://help.salesforce.com/apex/HTViewSolution?id=000123530&language=en_US))

Salesforce.com Support Global Contact Numbers,

https://help.salesforce.com/HTViewSolution?id=000001000

Thanks,
Pritam Shekhawat
Shrinivas KalkoteShrinivas Kalkote
I agree with you Sumit. Earlier there was provision to log case from DE but unfortunately it seems that salesforce de-commissioned it. 
Nutthawan PiphuannokNutthawan Piphuannok
Thank you all
Nishkam AgnihotriNishkam Agnihotri
Hi Everyone,

Even I am unable to ask a question on success community as well... is there any way to ask question here?
Any help would be appreciated.

Thanks in Advance.

Nishkam