case auto responder rule - email address not verified why? - Answers - Salesforce Trailblazer Community
Trailblazer Community
Ask Search:
Bill HareBill Hare 

case auto responder rule - email address not verified why?

any idea where I can go to fix this error msg? Not seeing it in setup? Any help would be much appreaciated - thanks!

Bill
screenshot of error
Best Answer chosen by Bill Hare
Matthew BrownMatthew Brown
From the documentation here (https://help.salesforce.com/HTViewHelpDoc?id=creating_auto_response_rules.htm&language=en_US): Enter the email address to include on the From line of the auto-response message. This must be either one of your verified organization-wide email addresses or the email address in your Salesforce user profile, and must be different from the routing addresses you use for Email-to-Case.

Here is how you define an org-wide email address:  (https://help.salesforce.com/HTViewHelpDoc?id=orgwide_emailedit.htm&language=en_US)

All Answers

Matthew BrownMatthew Brown
From the documentation here (https://help.salesforce.com/HTViewHelpDoc?id=creating_auto_response_rules.htm&language=en_US): Enter the email address to include on the From line of the auto-response message. This must be either one of your verified organization-wide email addresses or the email address in your Salesforce user profile, and must be different from the routing addresses you use for Email-to-Case.

Here is how you define an org-wide email address:  (https://help.salesforce.com/HTViewHelpDoc?id=orgwide_emailedit.htm&language=en_US)
This was selected as the best answer
Bill HareBill Hare
Thanks for the answer Matt - for what its worth - I'm new to this org and trying to get up to speed still. I guess I was also wondering why it might have become unverified. I think I'm going to go with the org wide email route and see if that does the trick; trying to find out if this address was attched to a user at all - but I don't think it was.

Thanks again!
Bill
Matthew BrownMatthew Brown
No problem, let me know if the org-wide email doesn't work!
Pamela CoanPamela Coan
I stumbled upon on this post and was hoping to get more help with this issue.  There are a handful of Auto-Response rules my company has previously set up and the email addresses in the from are fakes.  They aren't set up as Organization Wide email addresses because they are fake inboxes.  Those rules all work just fine, the Friendly From is the fake and the reply to is the real Email-To-Case setup in box.  But I am trying to replicate that now for a new Auto-response and it won't allow me to.  We use salesforce for multiple brands so the Friendly from is different for all the rules depending on case type and as mentioned, the fake froms work on the previously designed rules but I am not getting the error message above when trying to replicate this rule.  The other email addresses for the older rules were not set up as Organization wide adresses so I am not sure how they worked previously but they were set up and work fine.
Stacey AntonioStacey Antonio
Pamela, Were you able to create a new rule with fake email addresses? I'm having the same problem.
Simona De La VegaSimona De La Vega
Hi All, I had a similar issue and I have opened a ticket with the Support team who admised me the following:
"The reason why you can not use a fake email is because of the email verification. this can be change so to let you use any email from a Domain or Domains. If you would like this feature turn on or would like a phone call to go over this please let me know."
Therefore, there is a funcitonality whithin Salesforce that once turned on, it will allow you to use any email address without any verification.
Hope this helps!