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  1. Jan 8, 2016, 2:46 PM
    Siddhartha,

     

    It's actually pretty convoluted.  Try these steps:

     

    1)  Click Help & Training in the upper right corner of your SFDC instance

     

    2)  Click the "Log A Case" button under the Contact Support box on the bottom right of the screen

     

    3)  Click on the Topic box that you have a question about

     

    4)  If it's Billing Help, it will bring you to the Case form.  All others will give you either a set of questions or sub-topics.  Keep clicking through until you get to the questions.

     

    5)  If you don't see a question related to your issue, click any question and you will see a "Your Selection" screen with Recommended Content and Trending Content.

     

    6)  Below those 2 sections, the 1st green box has Ask The Community and Log a New Case

     

    7)  Click Log a New Case and then update the "I need assistance with" and "Subject" lines as appropriate.

     

    If you need to speak to someone, the numbers for support are here:

     

    (https://help.salesforce.com/HTViewSolution?id=000001000)
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