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Taylor MatysikTaylor Matysik 

We are running a campaign with some anchored links that redirect to various pages/resources on our website. As you likely know, Pardot uses tracking links that rewrite the original URL to enable link tracking down to an indivudal prospect level.

Recently, one of our communications went out with the three following links:

ORIGINAL LINK 1 (Webpage) -



Now after we send the communication the email links for Link 1 and 3 are written as follows and result in a "page not found error":



To me it looks like there is something going on with brackets "( )" that are causing problems with the link re-writing. I also found that when I shorten the link using Google's link shortener (which removes the brackets from the equation), that the links work and are re-written upon send as they should.

So my questions are as follows:

1. Why is this happening? Is it as I am thinking that the brackets "( )" cause an issue or is it somethign else?
2. What is the best way to fix this?
3. Is this a pardot issue or an issue with having brackets "( )" in our URLs?

Best Answer chosen by Taylor Matysik
Jenna MolbyJenna Molby
Hi Taylor, Here's the documentation in regards to URL encoding in emails, which explains why you must encode all special characters in URLs manually.
Nicole CrossleyNicole Crossley 
Hello -
I am looking to switch over to using Data Extensions to send all of our emails so that we can leverage tools such as A/B testing. We currently send via salesforce reports, but are finding we are being limited in the tools we can access by doing this.

However, I have been reading all the documentation trying to find the best approach, but can't find anything that talks about the difference between the different data extensions (data extension, salesforce data extension, and synchronized data extension).

Could anyone please help me understand the differences and why I may use one over the other?

Best Answer chosen by Nicole Crossley
Patricio SapirPatricio Sapir
Hi Nicole, Synchronized Data Extensions will allow you to automatically pull objects and fields from Sales Cloud into a Marketing Cloud DE without the need to create an Import and Automation in SFMC. Without this feature, you will need to create an import activity based on a report and then import data using an Automation. This could be handy if say you want to combine two objects before importing to Marketing Cloud so you could build a report in Sales Cloud and import into a DE in Marketing Cloud. 

If your model is pretty straightforward in Sales cloud I'd recommend trying synchronized DEs first and see if that model works for you. 
Carl HoverstadCarl Hoverstad 
Our web tracking code is working and populates a prospect's Web Activity.  However, I don't see an automation rule that allows us to access this part of the prospect's record to build rules upon.  Is this possible?
Best Answer chosen by Carl Hoverstad
Aaron PrattAaron Pratt
Unfortunately, I think it's a different page action for each URL.
Best Answer chosen by Kermit ( 
Lakhan MeghaniLakhan Meghani
Hi Makenzie,

It should not really!!!
Are you facing delayed page loading issue?
Try to clear system cache or try in Incognito mode of browser or try in different browser
Georgios GalaiosGeorgios Galaios 

Can anyone please share where i can find documentation for Marketing Cloud regarding Campaign responses management? For example, i want to know whether after a campaign is executed and a member responds (replies to a mail sent from the Campaign), how those responses are captured within Salesforce. Is there an automated process? All the actions need to be done manually? 
I see that there is an object e-mail results but couldn't find out whether automations can be applied.
Lead - Email Sends
Best Answer chosen by Georgios Galaios
sakshi nagpalsakshi nagpal
This might help-:
Bruno JorgeBruno Jorge 
Hi there,

We recently noticed that when creating list emails in Pardot the 'Tracker Domain' is being defaulted to (Inherited Tracker Domain).

We can select our primary domain, but I was just wondering what this (Inherited tracker domain) option means? 
Best Answer chosen by Jayson ( 
Bea SagdahlBea Sagdahl
Hi Bruno Jorge, 

This help text can be found under the Tracker Domain dropdown:

Emails inherit the tracker domain assigned to the email template.
If no email template is applied, the email inherits the account's primary tracker domain.

Manal AlkallasManal Alkallas 
Hello Trailblazer,

I am preparing for my Admin exam and I have a question that confused me. This is the question:

The marketing team at universal containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can the system administrator automate this process?
  1. Create an email template for each language and an assignment rule to send appropriate template
  2. Create an email template for each language and an auto response rule to send appropriate template
  3. Create an email template for each language and a workflow alert to send appropriate template
  4. Create a single email template and use the translation workbench to translate and send the appropriate template
Is the correct answer 2 or 4? Can you please help with a clarification? 
Best Answer chosen by Manal Alkallas
Luaina KwideerLuaina Kwideer
I do not see how this is violating the T&C's in any way! It is a fair question is available online & a lot of people on the community exchange questions and concerns! This should be a platform where we feel comfortable and welcome to share our concerns with each other :) 
Nicholas HutchinsonNicholas Hutchinson 

After taking a look at the documentation for pardot, I cannot find a limit to the number of emails that be sent out via pardot.
Is there a limit to emails that can be delivered via drip campaigns/automations in pardot? (E.g. monthly/daily)

Best Answer chosen by Nicholas Hutchinson
Quratulain TariqQuratulain Tariq
Hello Nicholas

This feature comparison document mentions unlimited (1-1 and mass emails)

[Ref: Answer -]
Thomas BeerensThomas Beerens 

I do not know where I can find the link to do a mail merge in the new version lightning experience

Thanks you for your help
Best Answer chosen by Ed ( 
Sreejith PittonSreejith Pitton
You might still be able to access the classic version of mail merge in lightning
Try creating a button using the URL from classic mail merge.
Here's an example on contact record{!Contact.Id}&1={!Contact.FirstName}+' '{!Contact.LastName}&retURL={!CASESAFEID(Contact.Id)}/view?0.source=alohaHeader
Beverly TyreeBeverly Tyree 

I am trying to create a Lightning email template that pulls information from the Opportunity to send for an RFQ. I have tried a number of ways to pull the account name, phone number, and address into the template from the Opportunity object without success. Is there anyway to do this? Thank you.

Here is the syntax I have used. 

Please see details for RFQ below.

Quote Type: (Select one/delete all others not applicable)
Electrical Only
Mechanical Only
Electrical & Mechanical

Product of Interest: {{{Opportunity.Products_of_Interest__c}}}

Client Number: {{{Opportunity.Account_Number}}}
Client Name:{{{Opportunity.Account_Name}}}
Client Address:{{{Opportunity.Account_Address}}}

Primary Contact Name: {{{Opportunity.Primary_Contact_Name__c}}}
Primary Contact Phone:{{{Opportunity.Primary_Contact_Phone__c}}}
Primary Contact Email: {{{Opportunity.Primary_Contact_Email__c}}}
SF Opportunity Name: {{{Opportunity.Name}}}
Quote Due Date: {{{Opportunity.Quote_Due_Date__c}}}
Sales Rep: {{{Opportunity.OwnerFullName}}}

Description: {{{Opportunity.Description}}}

Thanks, and let me know if you have any questions.

Best Answer chosen by Beverly Tyree
John KnightJohn Knight
Hi Beverly, unfortunately, you cannot lookup across objects in an email merge field.  The workaround is to create formula fields on the opportunity object to pull in all the fields you need from the account.