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Megumi MladenovicMegumi Mladenovic 
I'm attempting to set up a data connection in Excel to our Salesforce Production and it is not letting me sign in.  I am using the correct credentials because I can log into my instance and I am able to log into Data Loader.  I've tried someone else's credentials.  I've cleared my cache and cookies.  I've restarted my computer.  

When I go to log in it seems to refresh the page with a new web address of https:/

How it looks prior to me attemping to log in:
User-added image

How it looks after I've attempted to log in:
User-added image
Best Answer chosen by Megumi Mladenovic
Christopher ViramontesChristopher Viramontes
Do the below and you will find the hack to get this to work!

John Keep

Hi all. We found a workaround for this at our org. It's a registry hack that forces Excel to emulate IE 11 mode when it normally defaults to IE7/compatibility mode which is no longer compatible with the Salesforce login process. If you're not an admin on your machine, you'll have to have someone else make the change but give them this info:
Open Registry Editor and navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
Right click --> Select 'New' --> DWORD
Name: Excel.exe
Value: 2af8 (hex)
nilesh tiwarinilesh tiwari 
Hi All,

I hope all are doing well.
I am not able to connect to SF from Excel. Till Friday(17th Jul 2020) i was able to login but all of sudden it stopped.
1. open Excel 2. Click on Data 3. New Query-> Click on salesforce object.
When i enter credentials it is not taking me anywhere. It still ask me to enter the password.
Appreciate any help here.

Best Answer chosen by nilesh tiwari
Krishna DadiKrishna Dadi
Hi Nilesh
follow below thread
Sara BurtonSara Burton 

Hi team
Hope you are staying safe!

We have an integrated phone system and where there are phone fields in salesforce, it shows as a drop down - home phone, work phone, mobile phone etc. This has always worked fine - you select one of the numbers and it dials. However, recently its stopped working like that - you click on the home phone and it just shuts the drop down entirely.

This seems to be an SFDC issue rather than the phone provider, because you can click on Mobile no. fine. Any ideas?



Best Answer chosen by Sara Burton
Sara BurtonSara Burton
Just for anyone else that might encounter this - apparently it is a known issue and you can follow it here:
srikanth cheerasrikanth cheera 

I have a requirement to display salesforce certifications in salesforce by using API

if I type some email id of the user need to display his salesforce certifications.
Best Answer chosen by srikanth cheera
Thanos SinghThanos Singh
As far as i know there is no API for Salesforce certification info, you can provide the link of Salesforce Certification check webiste on your page.

Tani LongTani Long 
I'm having a problem with my new Windows 10 laptop - the Data Loader has such small login screens that I can't even login!  I've tried adjusting the normal microsoft settings to no avail.  Looking for guidance on what settings I could possibly reset to adjust the screen size.
Best Answer chosen by Tani Long
Tani LongTani Long
Thank you for those who gave assistance.  This was a Windows issue.  I was able to resolve by making these changes in display settings, and then restarting my laptop.  

Resolution:  1600 x 900
Change the size of text, apps, and other items:  125%

Suchita JunejaSuchita Juneja 
My requirement is if any payment is done through PayPal (I can see that in PayPal) How can we see that in salesforce how this can be achieved?
Best Answer chosen by Suchita Juneja
Chris ConnelChris Connel 
Hi everyone,

I would like to know if it's possible to add task on custom object ?
When i want to create a task, i have only standard object available ? Why ?

And, is it possible to disable task for standard object ?

Thank you,
Best Answer chosen by Chris Connel
Boussad SedoudBoussad Sedoud
Hi Chris,

Actually, Yes you can add custom object on task.
What you have to do is (in Lightning) :

Setup --> Object Manager --> Click on your custom Object --> On details, click on Edit --> In 'Optional Features' Section, Check 'Allow Activities'

with Lightning, it take some time, but you will se your custom object on the 'Related To' Field.

And unfortunatly you can't remove standard object on the related to list.

Don't hesitate if you have any other question,

Christopher DoreChristopher Dore 
Hi. I've been trying to install Lightning for Outlook with Outlook 2016 (365 Enterprise). Everything was going fine until I clicked on the Saleforce View cloud icon on the Outlook tool bar. As the installation instructions noted, I was prompted to log in to my account. When I did, I received a generic error message that said "We encountered a problem. For help, contact your administrator." I've not been able to resolve this. Can anyone provide insights, let me know what the problem might be, or even offer up a solution? Thanks!
Best Answer chosen by Miglena ( 
Susan ThayerSusan Thayer
I solved this by going to my Outlook Web mail and clicking on an email from there to log in to Salesforce for the first time instead of logging in from the desktop for the first time. Then when I reopened Outlook Desktop and clicked on View icon the system recognized me as already logged in.
Best Answer chosen by Toni Metzger
alsinan nazimalsinan nazim
Hi Toni,

In my point of view, Classic will exist eventhough Lightning has been added with new features till the recent Dreamforce. Salesforce also tells that "Saying Hello to Lightning Experience Doesn’t Mean Saying Goodbye to Salesforce Classic".

But,the new Release Notes are now making the point that certain new features will be "available in Lightning Experience only", also we had seen that almost all Salesforce product presentations have been in the Lightning Experience since Dreamforce. So for atleast the coming two or three years, Classic will be there, as now. But we cant predict about the future business, since trends and trendsetters in Cloud are changing day by day.

Have a nice day.
Megan ReberryMegan Reberry 

We just started using the Salesforce/Outlook integration a few weeks ago. However we ran into our first issue today. We have one person using a mac, the rest of us are on pc's, and today when she went to log an email on send the button would not work. The contact was pulling in, we just couldn't click the button. 

Has anyone else had any issues with this? With it being the only Mac in our office, it's hard to trouble shoot what's going on.
Best Answer chosen by Megan Reberry
Ivan RubioIvan Rubio

I thought I had the latest version too! I was banging my head because I was like "But my users have the latest version. There has to be a different solution."

When I talked to SF support, they told me to literally follow these steps. I figured I had nothing to lose and tried the steps they offered:

1. Open any Office 365 Product.
2. Choose Help at the top.
3. Click on Check for Updates. 
4. Select Manually check.
5. Check off the "Join the Office Insider program to get early access to new releases"
6. Select Office Insider Fast for the picklist value under "Choose how you get insider builds" field.
7. Click on Check for Updates.
8. After doing that, I found out I was wrong. There were more updates. I clicked to update all and it worked. 

If you follow these exact steps and it still doesn't work then you might need to talk to your office 365 administrator to push the 16.24 through Insider to everyone.