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Nutthawan PiphuannokNutthawan Piphuannok 
Dear Everyone 

I have been trying to open a Case to Salesforce team in order to enable me to access Lightning App Builder but once I click at "Open a Case" then it directed me to login page again. Then I entered my user  and password and then landed to normal salesforce page. 
Please help me.

Best Answer chosen by Nutthawan Piphuannok
Sumit KawSumit Kaw
What version of Salesforce You are using .

In case you are using developer edition, then you cannot raise a case with salesforce Support.This is something that comes up very often but unfortunately developer edition wont help. You need to have a paid version preferrably Enterprise edition to raise a case. Since Lighting App Builder is still in pilot,i believe you would have to wait. 
Udi ShvekeyUdi Shvekey 
In order to submit a support case, I need to choose the org I want the support for. 
But, when I try to view my orgs in order to choose the one I want to connect, it is not there.

How can I get out of this loop? I need to submit a case with support but cannot because does not see my org!!!
Best Answer chosen by Udi Shvekey
Manasa UdupiManasa Udupi
Hi Udi,

Production : If the issue you're facing is in the Production, then you could log a case here :

Developer sandbox : Developers can get support by logging a case in the Production org and providing the ID of the sandbox.

Free Dev org : I don't think Salesforce provides support for free Dev orgs.Free Developer orgs do not show up under Select your org. Here is an open idea for enabling logging a case for Free Dev orgs (
Hi Team,

In Salesforce Lightening version When assigned task to someone and he has entered the details and mark the status complete means we should get notified.its not happening right now.

Now they are checking each time under delegated tasks list.this case some time they missed out also.

So better make notify email and notificatiob panel that would be male sense.

Best Answer chosen by SAMIVEL SELLAMUTHU
Deepali KulshresthaDeepali Kulshrestha
Hi Samivel,

You can use Workflow rule or Process builder for this. Here I'm gonna show you the example of Workflow Rule for your requirement.
1. Through setup, go to the Quick find box and type Workflow Rule and then select Workflow Rules.
2. Click on the 'New Rule' button to create a new Rule.
3. Select the object from picklist on which you want to apply that rule. For your case, it should be 'Task'.
4. Now give the rule name and select the evaluation criteria as 'created and anytime edited to subsequently meet criteria' and then in 'Rule criteria' select the field. In your case, it is 'Task: Status equals Completed' and then 'Save and Next'.

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I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks and Regards,
Deepali Kulshrestha
Madeleine MindlingMadeleine Mindling 
Hi, we're trying to add a second form to our help center community to intake business inquiries. How do you create and customize a new web form for communities? The web-to-lead HTML doesn't seem to work in communities. 
Best Answer chosen by Madeleine Mindling
Madeleine MindlingMadeleine Mindling
Prashant was extremely helpful in getting us to the right answer on this. The solution is pretty simple. Here's the long and short of it. The Help Center template is essentially a stripped-down version of any of the partner communities templates – partly to make it easily accessible and public to unauthenticated users ("guest users" in Salesforce parlance). To include the web-to-lead form in the Help Center community, we used the Web-to-Lead HTML generator > inputted the HTML into an HTML Editor component in the Help Center > then enabled the "read" permissions and field-level permissions on our Lead Object for the guest user profile for the Help Center. Hope this helps others trying to figure this one out. I think the big thing is just knowing that the Help Center template doesn't have all the same components as the partner communities templates.  
Prabhat SinghPrabhat Singh 
Hello Team,

Trying to embed tableau dashboards in salesforce.

Please help me to achieve this.

Best Answer chosen by Prabhat Singh
Naveen DhanarajNaveen Dhanaraj
To Embed the Tableau Dashboards into SFDC:
Tableau enables to embed the dashboards into just in few minutes. Following are the steps for the same:
  1. Login through Admin using
  2. Go to Setup tab and select Manage your Custom Tabs
  3. Select Web tabs and click Next and follow the below steps:
  • Choose Layout as per the requirement and click Next
  • Define Content and Display properties by providing necessary details
  • Enter URL Details and click Next
  • In Add to profiles select the users who can view the dashboards and click Next
  • Add to Custom Apps and Save
4.Dashboards would then get embedded into SFDC and a tab by the name “Tableau after Login” would appear.

For Further Classification Check This,
I am stuck with Admin Beginner 'Create and Customized List Views' Challenge.
I am not sure what is wrong as I did the all steps asked for the Challenge.
Error is as below:

Challenge Not yet complete...
here's what's wrong: 
The 'High Probability Opportunities' list view does not appear to be configured correctly. It should show only opportunities whose stage is 'Proposal/Price Quote' and 'Negotiation/Review', and whose probability is greater than or equal to 50%.

I have another problem with Filter Logic which is as under:
Check the spelling in your filter logic.

Please help me to solve the above problems.

Thanks in advance.
Best Answer chosen by HIMANSHU PARIKH
Naveen DhanarajNaveen Dhanaraj
Follow this to complete Challenges.

1.Create New List View "'High Probability Opportunities'"

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2.Add Filter Criteria.

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3.Final step something Like This,

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Matt NataliMatt Natali 

I am working through the seconf module for the Omni-Channel to make presence statuses available to users. I am a little unclear on the third step:

Now that you have a presence status, make it available to users (including yourself!).
1. From Setup, enter Manage Users in the Quick Find box, then select Profiles.
2. Click the name of the profile you want to enable Omni-Channel for. Let’s start with System Administrator.
3. Hover over Enabled Service Presence Status Access and click Edit.

"Enabled Service Presence State Access" does not appear on the System Admin profile page. I double-checked all the steps leading up to this and everything looks good. I am just trying to figure out how to complete this given the fact that I dont see that link (or related list). Thanks!

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Best Answer chosen by Matt Natali
Maxim MakarenkoMaxim Makarenko
Hi Matt,

Before you can perform step 3, you need to get into 'Service Presence Statuses Access' menu on the very page from your screenshot:
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Opeyemi QuadriOpeyemi Quadri 
Please i need help with PB

If stutent has Picklist Background__c (Engineering, Banking, Sales) and from any of these Picklist City__c ( London, Pune, Newyork), then TEXT Rating__c should be (High, Medium, Low).
I completed the above without any issue

My challenge
I do not understand the difference between Filter the records you update based on these conditions and  Set new field values for the records you update. 

I added all the condition on both sides and i am not certain if that is the right thing to do
Best Answer chosen by Jayson ( 
Ebi AmabebeEbi Amabebe
Hello Opeyemi,

1. Set your process builder to fire when a record is created or updated. and choose your record )Student Object?).

2. Set the first node Criteria to your logic I would use the "Formula Evaluates to true" check box and input the following. 

            ISPICKVAL(Background__c ,'Engineering' ),
            ISPICKVAL(Background__c ,'Banking' ), 
            ISPICKVAL(Background__c ,'Sales' )
              ISPICKVAL(City__c,'New York')

3. Set the Immediate Action to Update the Record that started the Action. Rating__c = "High,Medium,Low"
Best Answer chosen by Bhavin ( 
Navdeep SinghNavdeep Singh

There is no provision to update the record type for a knowledge article from Salesforce but you can use API or Developer Console to update the records without the need to create them again.


Gina CoronaGina Corona 

I'm having an issue where we're getting multiple cases opened via one email thread. I know what the issue is, but I'm wondering if there are any best practices or something that can be put in place that help avoid this issue. Here is what happened:

1. Customer emailed Sales Tech directly. They go back and forth on email.
2. At some point our support email address is added to the cc field.
3. Everytime they reply all a new case is added.

I know this is because the thread ID is missing. Technically Sales Tech should wait for the email that a new case is received (which includes the Thread ID) and reply all to that (since it includes the contact)... then if they go back and forth on that it will track to one case.

Is there anything else that can be done/put in place in these cases? We don't have them often - but when they occur they are a pain. 

Best Answer chosen by Gina Corona
Ido GreenbaumIdo Greenbaum
Hi G.C.,

First - please upvote the following Idea:

Avoiding duplicate cases, due to incoming Email Messages which doesn't include the reference:id, is doable. This can be done utilizing SalesForce Email Service, and the appropriate Apex code. I implemented this, and had to put up some time and development effort to achieve a steady solution. Let me know if you go down this road, as I'll be able to assist. 
As a starting point, I would recommend the following article, which I used as a base layer of my solution:

Hope this helps.